- Graphic Design
- Volunteering
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
Jason O'Rourke
Westlake,LA
Summary
Professional investigator with proven track record in uncovering critical information and solving complex cases. Renowned for team collaboration and achieving results while adapting to changing needs. Skilled in surveillance, evidence collection, and maintaining confidentiality.
Experienced with surveillance and evidence collection. Utilizes advanced investigative techniques to resolve complex cases efficiently. Track record of maintaining confidentiality and adapting to dynamic situations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Consultant
Autoplex 2000
Lake Charles, LA
08.2024 - Current
- Developed in-depth product knowledge to assist customers in selecting appropriate vehicles
- Conducted needs assessments to recommend tailored automotive solutions for clients
- Facilitated follow-up communications to ensure customer satisfaction and repeat business
- Utilized CRM systems to track sales leads and manage customer relationships effectively
- Collaborated with team members to achieve monthly sales targets through strategic promotions
- Maintained up-to-date knowledge of market trends and competitor offerings for informed recommendations
- Implemented feedback mechanisms to gather insights from customers and improve service quality
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Lead Security Patrol Officer
Stratigos Dynamics
Lake Charles, LA
12.2023 - 08.2024
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms, emergencies, and incidents, following established protocols.
- Assisted in developing safety procedures to enhance overall security measures.
- Collaborated with law enforcement during investigations and incident reports.
- Maintained detailed logs of daily activities, observations, and irregularities.
- Utilized surveillance systems to monitor premises and report suspicious activities effectively.
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Enforced parking regulations within assigned zones by issuing citations as needed while maintaining a fair approach towards violators'' circumstances if applicable.
Field Supervisor
Allied Universal Security Services
Lake Charles, LA
10.2023 - 12.2023
- Supervised security operations across multiple sites, ensuring adherence to protocols and client specifications.
- Conducted regular site assessments to identify potential security risks and implemented corrective measures.
- Trained and mentored junior security personnel, enhancing team performance and operational efficiency.
- Coordinated with law enforcement and emergency services during incidents, facilitating effective response strategies.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
Delivery Driver
DoorDash
Lake Charles, LA
01.2023 - 10.2023
- Delivered food orders efficiently, ensuring customer satisfaction and timely service.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Communicated effectively with customers to confirm order details and address concerns.
- Managed multiple deliveries simultaneously while maintaining attention to detail and accuracy.
Field Technician Supervisor
Mosquito Authority
Lake Charles, LA
02.2021 - 01.2023
- Supervised field operations to ensure compliance with safety and quality standards.
- Trained and mentored new technicians on pest control techniques and equipment usage.
- Coordinated daily schedules for field teams to optimize service delivery and efficiency.
- Conducted site inspections to assess treatment effectiveness and customer satisfaction.
- Maximized equipment lifespan through diligent monitoring, maintenance, and replacement of aging or damaged components.
- Coordinated inventory management, maintaining optimal stock levels to minimize delays due to parts availability.
Delivery Driver
DoorDash
Lake Charles, LA
10.2020 - 02.2021
- Collaborated with team members to streamline operations and enhance overall service quality.
- Monitored vehicle maintenance needs, ensuring reliability for daily delivery tasks.
- Implemented feedback mechanisms to improve service based on customer experiences and preferences.
- Trained new drivers on best practices for safe driving and effective delivery procedures.
Private Security Officer
USSG
Lake Charles, LA
09.2020 - 10.2020
- Maintained a visual presence at local High Schools after the Hurricanes.
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Implemented access control measures to regulate entry into restricted areas.
Laborer
Fogleman Construction
Lake Charles, LA
12.2019 - 08.2020
- Operated heavy machinery to assist in construction and site preparation.
- Coordinated material delivery and inventory management on job sites.
- Ensured adherence to safety protocols and regulations at all times.
- Trained new laborers on operational procedures and equipment usage.
Patrol Sergeant
Westlake Police Department
Westlake, LA
04.2009 - 11.2019
- Supervised patrol operations, ensuring adherence to departmental policies and procedures.
- Coordinated training programs for new officers, enhancing team effectiveness and operational readiness.
- Conducted performance evaluations, providing feedback to improve officer skills and community relations.
- Developed strategic response plans for critical incidents, optimizing resource allocation during emergencies.
Education
High School Diploma -
Westlake High School
Westlake, La 05.1997
Skills
- CCTV monitoring
- Verbal communication
- Physical fitness
- Security protocols
- Report writing
- Undercover operations
- Crime scene processing
- Hostage negotiations
- Shotgun certified
- Breath test operations
- Radar operations
- Advanced narcotics training
- Excellent interviewing skills
Certification
- Louisiana Armed Security License
- Defensive Tactics Instructor
- Field Training Academy
- Crisis Intervention Team
- Many other Certifications can be presented upon request
Interests
Timeline
Sales Consultant
Autoplex 2000
08.2024 - Current
Lead Security Patrol Officer
Stratigos Dynamics
12.2023 - 08.2024
Field Supervisor
Allied Universal Security Services
10.2023 - 12.2023
Delivery Driver
DoorDash
01.2023 - 10.2023
Field Technician Supervisor
Mosquito Authority
02.2021 - 01.2023
Delivery Driver
DoorDash
10.2020 - 02.2021
Private Security Officer
USSG
09.2020 - 10.2020
Laborer
Fogleman Construction
12.2019 - 08.2020
Patrol Sergeant
Westlake Police Department
04.2009 - 11.2019
High School Diploma -
Westlake High School