JaToriya Pierre
Prime Occupational Medicine
Baton Rouge
3
years of professional experience
Detail-oriented representative with expertise in data entry and computer proficiency. Known for strong active listening and effective communication, consistently improving patient check-in processes and service quality. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Work History
Customer Service Representative
7 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
- Communicated effectively with team members to streamline operations and address customer needs promptly.
- Assisted in scheduling appointments, optimizing workflow and reducing wait times for patients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Handled Cash Payments
- Maintained the area, keeping clean and filing paperwork
Customer Service Representative
1 Year 4 Months- Managed incoming calls professionally, providing accurate information about services offered at the facility.
- Communicated effectively with team members to streamline operations and address customer needs promptly.
- Handled billing inquiries, ensuring clarity and transparency in financial transactions for patients.
- Handling Cash and CC Payments
- Verify Insurance
- Fax & Scan documents in the computer
- Greet patients as they're walking in and checking out
- Take Copays, explain to customers how their deductible works
- Count register at the beginning and end of shifts
- Assisted team members with any questions or concerns
- Developed familiarity with medical terminology, enhancing communication effectiveness with both staff and patients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Patient Access Representative
6 Months- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Facilitated patient check-in processes, ensuring accurate data collection and verification.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Collaborated with clinical staff to coordinate patient referrals and insurance authorizations.
- Handling Cash & CC payments
- Verifying insurance
- Greet patients when they are checking in/out
- Updating Patient demographics
- Fax, Scan, and file away all paperwork
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
Education
High School Diploma
- 3.5 GPA
Skills
Payment processing
Data entry
Appointment scheduling
Data management
Problem resolution
Documentation
Critical thinking
Record organization
Customer service
Insurance verification
Call handling
Timeline
Customer Service Representative
Prime Occupational Medicine
01.2026 - CurrentRead More
Customer Service Representative
Patient Plus Urgent Care
07.2024 - 11.2025Read More
Patient Access Representative
Ochsner Medical Center
01.2024 - 07.2024Read More
Scotlandville Magnet High School
High School Diploma
Read More