JaTuanna Newton
Monroe
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
Monroe Surgical Hospital
Monroe
10.2024 - 01.2026
- Delivered high- quality customer support via phone, email, and live chat in a fully remote environment
- Resolved customer inquiries, complaints, and account issues while maintaining satisfaction and compliance standards
- Documented all customer interactions accurately in CRM systems
- Met or exceeded KPIs including response time, resolution time, and customer satisfaction scores
- Collaborate with internal teams to escalate and resolve complex issues
- Maintained confidentiality and followed company policies while working from home
Customer Support Associate
St Francis Primary Care
West Monroe
06.2022 - 09.2024
- Managed incoming calls and provided accurate information to patients
- Resolved patients inquiries, complaints, and account issues while maintaining satisfaction and compliance standards
- Delivered high-quality patient support via phone, email, and live chat in a fully remote environment
Education
High School Diploma - General Education
Ouachita High School
Monroe, LASkills
Core Skills (ATS Keywords)
Customer Support (Phone, Email, Chat)
Remote/ Work From Home (WFH)
CRM Systems (Zendesk, Salesforce, Freshdesk)
Issues Resolution & Escalation
Account Management
Time Management & Multitasking
Active Listening
Data Entry & Documentation
Microsoft Office & Google Workspace
Conflict Resolution
Customer Retention
Virtual Communication Tools (Zoom, Slack, Teams)
Strong time- management & Self- motivation skills
Working Independently
Certification
- Customer Service Training Certificate
- Call Center
Availability
- Open to Full Time or Part Time
- Remote Opportunities
- Flexible Schedule
Timeline
Customer Service Representative (Remote)
Monroe Surgical Hospital
10.2024 - 01.2026
Customer Support Associate
St Francis Primary Care
06.2022 - 09.2024
High School Diploma - General Education
Ouachita High School