Jayana Robinson-Chambers
HARVEY
Summary
Dynamic retail professional with a proven track record at Cox Communications, excelling in customer service and conflict resolution. Skilled in appointment scheduling and data entry, I effectively enhanced customer satisfaction and retention through empathetic communication and product knowledge. Committed to delivering exceptional service and fostering strong customer relationships.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Cox Communications
Metairie
03.2025 - 06.2025
- Educated customers about Cox Communications' services and promotions.
- Handled customer concerns with empathy and effective communication.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Front Desk Receptionist
Orleans Furniture
Harvey
06.2024 - 12.2024
- Managed incoming phone calls and scheduled appointments efficiently.
- Utilized computer systems for data entry and appointment scheduling effectively.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Martin Luther King Jr High
05-2019
Skills
- Customer service
- Appointment scheduling
- Data entry
- Payment processing
- Product knowledge
- Customer relationship management
Timeline
Retail Sales Associate
Cox Communications
03.2025 - 06.2025
Front Desk Receptionist
Orleans Furniture
06.2024 - 12.2024
High School Diploma -
Martin Luther King Jr High
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