Jayla Clark
New Orleans
Summary
Professional with experience in enhancing guest satisfaction through exceptional service and problem-solving skills. Strong focus on team collaboration, adaptable to changing needs, and consistently achieving results. Skilled in communication, conflict resolution, and multitasking while maintaining positive attitude. Reliable and proactive, ready to contribute to high-standard guest experience environment.
Overview
7
7
years of professional experience
Work History
Guest Experience Agent
The Ritz Carlton
New Orleans, La
01.2024 - Current
- Coordinated check-in and check-out processes, prioritizing efficiency and guest comfort.
- Address guest inquiries and concerns promptly and professionally to enhance their experience.
- Developed and delivered comprehensive training programs to ensure adherence to company policies and enhance customer service skills.
- Streamlined communication between housekeeping and maintenance engineering departments to ensure timely resolution of room and guest requests.
Front Desk Agent
Drury Inn & Suites
Montgomery, Al
01.2023 - 01.2024
- Facilitated seamless arrival and departure experiences for guests to enhance overall satisfaction.
- Led initiatives to analyze guest feedback and formulate responses. Cultivated a service-oriented environment for hotel guests by proactively meeting their needs.
- Promoted hotel amenities and special offers to guests, driving upselling opportunities and increasing revenue.
- Coordinated room assignments and special requests, ensuring optimal guest experiences during stays.
Cashier Manager
Rouses Grocery Market
New Orleans, La
01.2020 - 01.2021
- Oversaw cashier operations, providing guidance and support to ensure efficient cash handling and exceptional customer service.
- Executed cash register functions, balancing cash drawers and addressing discrepancies to maintain financial integrity.
- Oversaw receipt management and reconciliation of sales and cash reports. Compiled and analyzed daily sales reports for accuracy. Organized register drawers for efficient cashier operation.
Sales Lead
Under Armor River Walk
New Orleans, La
01.2019 - 01.2020
- Managed store opening and closing protocols, focusing on key control, alarm systems, and cash management to maintain security.
- Supported visual merchandising strategies to create attractive product displays aligned with brand guidelines.
- Assessed sales and payroll performance metrics to align staffing with business requirements.
Education
High School Diploma -
Eleanor Mcmain Secondary High School
New Orleans, LA05.2019
Skills
- Management - Responsible for 100% of the store openings and closings Prepared over 5 cash tills for staff members Overseeing all front-end operations including cash handling, register reconciliation
- Communication - Developed an effective team environment with strategies to communicate with customers Showing team members how to tackle difficult conversations Giving resources and frequent training they need to excel
- Team player - Collaborated effectively with more than 3 departments to exceed in company's expectations & revenue And strategize a stronger work environment for our team and guest satisfaction
Timeline
Guest Experience Agent
The Ritz Carlton
01.2024 - Current
Front Desk Agent
Drury Inn & Suites
01.2023 - 01.2024
Cashier Manager
Rouses Grocery Market
01.2020 - 01.2021
Sales Lead
Under Armor River Walk
01.2019 - 01.2020
High School Diploma -
Eleanor Mcmain Secondary High School