Jaylia Calloway
Baton Rouge
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
Work History
Store Manager
Hibbett Sports
11.2021 - Current
- Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conduct weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generate repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Patient Access Representative
Point Coupee General Hospital
01.2023 - 11.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Sales Expert
T-Mobile
11.2021 - 10.2022
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Leasing Consultant
Summer Grove Apartments
06.2020 - 10.2021
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Front Desk Assistant
Heroman’s
05.2018 - 05.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Education
High School Diploma - Communication
Plaquemine High School
Belleview, Plaquemine, LaAssociate of Arts - Business Administration
University of Phoenix, 4035 S. Riverpoint Pkwy
Phoenix, AZ2018
Skills
- Team Management Skills
- Business Administration
- Customer Service
- Excellent verbal and written communication skills
- Multi-Line Telephone Operation
- Schedule Mastery
- Proficient in Microsoft Office Suite
- Customer Relations
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Problem-Solving
- Patient Education
- HIPAA Compliance
- Insurance Verification
- Administrative and Office Support
Timeline
Patient Access Representative
Point Coupee General Hospital
01.2023 - 11.2023
Sales Expert
T-Mobile
11.2021 - 10.2022
Store Manager
Hibbett Sports
11.2021 - Current
Leasing Consultant
Summer Grove Apartments
06.2020 - 10.2021
Front Desk Assistant
Heroman’s
05.2018 - 05.2020
High School Diploma - Communication
Plaquemine High School
Associate of Arts - Business Administration
University of Phoenix, 4035 S. Riverpoint Pkwy
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