Jaylon Soileau
Lake Charles
Summary
Versatile and results-driven professional with a background at Horseshoe Casino Lake Charles, adept in electrical troubleshooting and fostering guest service excellence. Demonstrated success in enhancing machine performance and streamlining operations, leveraging hand tool expertise and collaborative skills. Achieved notable customer satisfaction, underscoring a commitment to quality and efficiency.
Results-driven technician with focus on ensuring peak performance of slot machines. Known for swiftly resolving technical issues and maintaining high operational standards. Strong collaborator who adapts seamlessly to changing demands, ensuring effective teamwork and consistent results. Skilled in troubleshooting, preventative maintenance, and customer service excellence. I also just finished a certificate course in cybersecurity so I can further progress into the field I really want to be in. Those were all stepping stones to make me into the person I am today.
Overview
5
5
years of professional experience
Work History
Slot Technician
Horseshoe Casino Lake Charles
12.2022 - Current
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
- Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
- Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
- Conducted routine inspections to verify compliance with gaming control.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Explained game instructions and rules to customers.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
Dual Rate Table Games Dealer
Lauberge Casino
09.2023 - 06.2024
- Facilitated smooth transitions between dealer shifts, maintaining uninterrupted gameplay for guests'' enjoyment.
- Aided in risk management efforts by keeping accurate records of substantial buy-ins, wins, and losses during gameplay.
- Adapted communication styles based on diverse guest demographics to provide personalized service within a multicultural setting.
- Maintained strict adherence to gaming regulations, ensuring fair play and preserving the integrity of each game.
Mental Health Specialist
Southwest Louisiana Methodist Home
12.2021 - 11.2022
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Monitored patients and assessed suicide risks.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
- Documented client progress in confidential files.
Merchandiser
Coca Cola Bottling
11.2019 - 11.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Education
High School Diploma -
Google Cybersecurity Professional Certificate
Online02-2025
Skills
- Electrical troubleshooting
- Guest service
- Hand tool expertise
- Machine maintenance
- Programming Languages (SQL, Python)
- Linux line-command
- Security Frameworks and Controls
- SIEM Tools
- Packet sniffers
- Detail oriented
- Collaborative
- Written and verbal communication skills
Timeline
Dual Rate Table Games Dealer
Lauberge Casino
09.2023 - 06.2024
Slot Technician
Horseshoe Casino Lake Charles
12.2022 - Current
Mental Health Specialist
Southwest Louisiana Methodist Home
12.2021 - 11.2022
Merchandiser
Coca Cola Bottling
11.2019 - 11.2021
High School Diploma -
Google Cybersecurity Professional Certificate
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