Jazlyn Ward
Monroe
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant
Hello Kiddie Kreations
01.2021 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
DSW Worker
Care Solutions In-home Service
03.2024 - 05.2024
- Ensured client safety with thorough risk assessments and consistent monitoring of their environment.
- Corrected unacceptable behavior through with gentle discipline and feedback to help clients meet necessary house rule requirements.
- Provided education and resources for family members to better understand and support their loved ones'' needs as they navigate various challenges.
Call Center Customer Service Representative
Direct Interactions
01.2021 - 12.2022
- Improved call center functionality and service capacity by promptly resolving customer complaints
- Provided accurate and appropriate information in response to customer inquiries
- Monitored incoming calls using an automated call distribution system
- Employed active listening skills during conversations with customers
- Handled customer escalations in a timely and professional manner
Customer Service Cashier
Sonic
01.2019 - 01.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Assisted customers with product selection, inquiries, and order customization requests
- Resolved customer concerns to meet unique needs and boost satisfaction
- Built positive relationships with customers by providing friendly and helpful service
- Performed store opening and closing duties as required
Education
Associate in Science (A.S.) -
Louisiana Delta Community College
Monroe, LAHigh School Diploma -
Bastrop High School
Bastrop, LA05.2022
Skills
- Detailed Evaluations
- High-Volume Environments
- Call Controlling
- Written and Oral Communications
- Good Listening Skills
- Customer Support
- Customer Satisfaction
- Policy and Procedure Adherence
- Scripted Calls
- Documenting Calls
- Order and Refund Processing
Certification
CPR, AED, & First Aid Certification
Timeline
DSW Worker
Care Solutions In-home Service
03.2024 - 05.2024
Assistant
Hello Kiddie Kreations
01.2021 - Current
Call Center Customer Service Representative
Direct Interactions
01.2021 - 12.2022
Customer Service Cashier
Sonic
01.2019 - 01.2021
Associate in Science (A.S.) -
Louisiana Delta Community College
High School Diploma -
Bastrop High School
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