J. Brian Canterbury
Monroe
Summary
Dynamic Senior Bodily Injury Adjuster at USAA with a strong analytical mind and proven conflict resolution strategies. Successfully mentored teams, enhancing claims handling efficiency and customer service. Expert in claims investigation and legal liability, driving effective negotiations and fostering collaborative environments for optimal outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Bodily Injury Adjuster
USAA
06.2015 - Current
- Evaluated and settled bodily injury claims in accordance with policy guidelines and state regulations.
- Collaborated with legal teams to assess liability and negotiate settlements effectively.
- Mentored junior adjusters in claim evaluation procedures and best practices for customer service.
- Analyzed complex claim files to identify discrepancies and ensure accuracy in payment distributions.
- Implemented process improvements that enhanced efficiency in claims handling workflows.
- Facilitated cross-departmental meetings to align strategies for enhancing overall claims resolution processes.
Litigation Adjuster
State Farm
Austin, TX
05.2002 - 06.2015
- Evaluated complex claims and determined liability based on policy coverage and legal standards.
- Collaborated with legal teams to develop case strategies and resolve disputes efficiently.
- Reviewed medical records and documentation to assess damages and negotiate settlements effectively.
- Mentored junior adjusters, providing guidance on best practices in claims management.
- Conducted thorough investigations, gathering evidence to support claim decisions and litigation preparation.
- Enhanced negotiation skills through continuous professional development opportunities, including training seminars and workshops.
- Mentored junior adjusters by sharing knowledge and experience, fostering a collaborative team environment for continued growth and success.
- Evaluated policy coverage by analyzing insurance contracts and determining the applicability of specific provisions to each claim.
- Developed strong relationships with clients by providing clear communication and updates on case progress.
Education
Bachelor of Arts - Journalism And Mass Communication
University of Louisiana At Monroe
Monroe, LA12.1990
Skills
- Professionalism and integrity
- Team leadership qualities
- Continuous learning mindset
- Strong analytical mind
- Conflict resolution strategies
- Ethical conduct standards
- Claims investigation expertise
- Legal liability knowledge
- Customer service
- Multitasking and organization
- Critical thinking
- Decision-making
- Louisiana, Texas, Oklahoma, Nevada, Colorado, Utah, claims adjuster license
- Marketing
- Claims file documentation
- Litigation resolution
- Teamwork
Certification
Associate in Claims
CPCU
Timeline
Senior Bodily Injury Adjuster
USAA
06.2015 - Current
Litigation Adjuster
State Farm
05.2002 - 06.2015
Bachelor of Arts - Journalism And Mass Communication
University of Louisiana At Monroe