Jean Brown
New Orleans
Summary
Dynamic professional with a proven track record at Progressive, excelling in claims processing and team collaboration. Leveraged Microsoft Office to enhance claim investigation accuracy, significantly boosting customer satisfaction.
Skilled in data analysis, customer service, and documentation management. Known for results-driven approach and strong interpersonal skills, fostering productive work environment.
Experienced with supply chain management, ensuring efficient logistics operations. Utilizes strong organizational skills to coordinate inventory and shipping processes. Track record of effective problem-solving and maintaining seamless communication within dynamic work environments.
Overview
13
13
years of professional experience
Work History
Claims Assistant
Progressive
03.2019 - 08.2024
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Claims intake
- Set up vehicle inspections for estimates,administrative and clerical task.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Logged, allocated and managed claims.
- Maintained strong relationships with service providers for seamless coordination during claim resolutions.
- Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
- Utilized advanced software tools for efficient tracking and management of claim cases from inception to closure.
- Expedited payments to clients by accurately calculating settlements based on policy terms and damage assessments.
CSR,
Tci Packaging
07.2018 - 02.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- worked directly with truck drivers ensuing proper paperwork, load size, and product management for incoming and out going Loads.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Responded proactively and positively to rapid change.
- Worked with forklift drivers to prepare loads, organize,and keep warehouse in a constant flow
- worked directly with dispatchers to ensure routes and timely delivery of loads to and from port.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct load weight totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
Logistics Coordinator
Pacorinimetals
08.2016 - 04.2018
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
Warehouse Clerk
Pro Staff
12.2014 - 08.2016
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- responsible for maintaining records of all activities and processes pertaining to the storehouse.
- responsible for identifying damaged, loss, or surplus of goods and materials stored in warehouse.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
Assistant Store Manager
Shoe Nami LLC.
02.2012 - 12.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Education
Associate of Science - Pre-Pharmacy
Delgado Community College
New Orleans, LA05-2026
High School Diploma -
John F. Kennedy
New Orleans, LA05-2003
Skills
- Claims processing
- Microsoft office
- Claim investigation
- Data entry
- Tracking spreadsheets
- Confidentiality handling
- Managing records
- Call routing
- Coordinating documents
- Time management
- Team collaboration
- Decision-making
Timeline
Claims Assistant
Progressive
03.2019 - 08.2024
CSR,
Tci Packaging
07.2018 - 02.2019
Logistics Coordinator
Pacorinimetals
08.2016 - 04.2018
Warehouse Clerk
Pro Staff
12.2014 - 08.2016
Assistant Store Manager
Shoe Nami LLC.
02.2012 - 12.2014
Associate of Science - Pre-Pharmacy
Delgado Community College
High School Diploma -
John F. Kennedy
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