Jean-Paul Blancq
Mandeville
Summary
Diligent associate offering 2 years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities. Hardworking team member skilled in safely moving heavy loads manually. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Rusty Pelican Restaurant
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items to enhance sales numbers.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Breakfast Server
Kimpton Hotels & Restaurants
12.2023 - 05.2024
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Improved guest comfort and satisfaction through personalized service and support.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Enhanced guest satisfaction by providing exceptional service during breakfast hours.
- Demonstrated strong multitasking abilities while managing multiple tables simultaneously.
- Resolved customer complaints promptly and professionally, demonstrating commitment to excellent customer service.
- Ensured prompt table turnover by efficiently clearing dishes upon guest completion.
- Consistently met or exceeded sales targets by upselling additional menu items and beverages.
- Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.
- Maintained a clean and organized dining area, contributing to a positive guest experience.
- Actively participated in pre-shift meetings to discuss goals, challenges, and expectations for each shift.
- Worked closely with the host staff to accommodate special seating requests or large parties.
- Contributed to a positive workplace culture by supporting fellow team members during peak times and stepping in as needed for various tasks.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Barback
Costal Prime
05.2023 - 10.2023
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered food to customers at bar and tables.
- Operated POS system to collect payments from customers.
- Assisted with bussing tables and cleaning up spills.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Arranged tables and chairs.
Restaurant Busser
Rusty Pelican Restaurant
03.2023 - 05.2023
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Bartender
SHOBOX
01.2023 - 03.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Crew Kitchen Staff Member
Appalachian Mountain Club
08.2022 - 12.2022
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed food safety practices and sanitation guidelines.
- Trained new staff on food preparation and safety procedures.
- Transported food items from storage areas to kitchen for prepping.
- Assisted in setting up and breaking down kitchen stations.
- Pushed, pulled and transported large loads and objects.
- Lifted and carried heavy materials.
- Managed time to juggle multiple tasks simultaneously with ease.
- Cook
Cashier
Bridge Pizza
05.2022 - 07.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Upsold additional products and services to customers, increasing revenue.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Made Pizza Sometimes
Server
Paws Up Resort
04.2022 - 04.2022
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Rush Creek Lodge And Spa
04.2021 - 04.2022
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Lifeguard
Riverwood Pool
04.2019 - 08.2020
- Shared tips with patrons on swimming techniques and strength training.
- Administered CPR and first-aid following best practices.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
Lineman
Top Gun Aviation Hammond
01.2018 - 04.2020
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Operated equipment while observing standard safety procedures.
- Connected electrical power unit and hoses to aircraft.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Guided aircraft into and out of parking positions using hand signals.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Moved furniture and boxes using utility dolly and truck ramp.
- Helped train new employees in safe practices and warehouse procedures.
Education
No Degree - Communications
Southeastern Louisiana University
Hammond, LAHigh School Diploma -
Mandeville High School
Mandeville, LA05.2019
Skills
- Heavy Lifting
- Professional Relationships
- Restaurant Operation
- Guest Satisfaction
- Works very well with others
Accomplishments
23 years sober
Certification
- Cpr certified
- Adobe Premier certified
Hobbies
Main Hobbies Include, Traveling, Writing, Hiking, Swimming, Climbing, Video editing, Guitar
Timeline
Server
Rusty Pelican Restaurant
05.2024 - Current
Breakfast Server
Kimpton Hotels & Restaurants
12.2023 - 05.2024
Barback
Costal Prime
05.2023 - 10.2023
Restaurant Busser
Rusty Pelican Restaurant
03.2023 - 05.2023
Bartender
SHOBOX
01.2023 - 03.2023
Crew Kitchen Staff Member
Appalachian Mountain Club
08.2022 - 12.2022
Cashier
Bridge Pizza
05.2022 - 07.2022
Server
Paws Up Resort
04.2022 - 04.2022
Server
Rush Creek Lodge And Spa
04.2021 - 04.2022
Lifeguard
Riverwood Pool
04.2019 - 08.2020
Lineman
Top Gun Aviation Hammond
01.2018 - 04.2020
No Degree - Communications
Southeastern Louisiana University
High School Diploma -
Mandeville High School
- Cpr certified
- Adobe Premier certified
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