Jeanna Gray
Monroe
Summary
Professional hospitality worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.
Overview
8
8
years of professional experience
Work History
Waitress Supervisor
Leas Restaurant
03.2023 - Current
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
Waitress
La Fogata Restaurant
12.2018 - 08.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
Manager of Operations
Copelands Restaurant
03.2017 - 09.2018
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
High School Diploma -
Crowville High School
Crowville, LA05-2023
Skills
- Task delegation
- Order accuracy
- Sales promotion
- Customer service
- Relationship building
- Food presentation
- Cash handling
- Payment acceptance
- Team collaboration
- High volume dining
- Kitchen staff coordination
- Food plating and presentation
Timeline
Waitress Supervisor
Leas Restaurant
03.2023 - Current
Waitress
La Fogata Restaurant
12.2018 - 08.2019
Manager of Operations
Copelands Restaurant
03.2017 - 09.2018
High School Diploma -
Crowville High School
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