Jeffery Magee
Mount Hermon,LA
Summary
Follows up to ensure that every service center tools is in safe operational situation and that service connections are qualified to utilize obtainable tools and carry out maintenance regularly. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
35
35
years of professional experience
Work History
Service Manager II
Ryder
08.2002 - Current
- Operations Management Responsible for the execution of work analysis, vehicle planning
- And scheduling, scheduling and assigning work to technicians, productivity tracking and
- Optimization, shift and shop meetings, and RO review and approval
- Customer Management Directly responsible for customer relationship management to
- Include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime
- Financial Management Responsible for implementing cost control measures related to
- Maintenance operations budget and location P&L; statement to meet short and long
- Term financial goals
- Responsible for Customer Retention and Maintenance CSI through optimal execution
- Of the Maintenance Promise
- Management and oversight of vehicle specifications and vehicle in-service/out-service
- Process
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Technician In Charge
Ryder
04.1995 - 07.2002
- Maintains diesel equipment operation by completing inspections and preventive maintenance requirements; correcting vehicle deficiencies; making adjustments and alignments; keeping records
- Contains costs by using warranty; evaluating service and parts options
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
EXPERIENCE Technician
06.1989 - 05.1994
- Run computerized diagnostic tests to identify a problem and then repair the engine by replacing or fixing a broken component
- Keeps equipment available for use by completing preventive maintenance schedules; installing component and part upgrades; controlling corrosion; completing winterization procedures
- Maintains vehicle records by annotating services and repairs.
Education
High School Diploma -
Pine High School
Diesel Mechanic Technician Degree -
Nashville Auto Diesel College
Skills
- Type 70 WPM
- Budgeting
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Communication
- Employee Supervision
- Coaching and Mentorship
- Employee Relations
- Quality Assurance
- Regulatory Compliance
- Quality Control
- Technical Support
- Staff Management
- Task Delegation
- Time Management
- KPI Monitoring
- Verbal and Written Communication
- Team Leadership
- Maintenance Planning
Timeline
Service Manager II
Ryder
08.2002 - Current
Technician In Charge
Ryder
04.1995 - 07.2002
EXPERIENCE Technician
06.1989 - 05.1994
High School Diploma -
Pine High School
Diesel Mechanic Technician Degree -
Nashville Auto Diesel College
Similar Profiles
Abel AmsaluAbel Amsalu
Order Picker at RyderOrder Picker at Ryder
Rahul ShiraRahul Shira
Truck Driver at RyderTruck Driver at Ryder
Adam TydingsAdam Tydings
Local Truck Driver at RyderLocal Truck Driver at Ryder
Izander OrtizIzander Ortiz
Material Handler at RyderMaterial Handler at Ryder
Amanda GILLAmanda GILL
Social Media Evaluator at AppenSocial Media Evaluator at Appen