JEFFRION SMITH
Shreveport
Summary
Result-driven and highly capable municipal operations leader offering over 20 years of cross-functional experience across military service, law enforcement, heavy construction, and city public utilities. Proven expertise in supervising multi-disciplinary field crews, orchestrating large-scale utility infrastructure maintenance, and coordinating strategic operational planning. Demonstrated history of advancing into senior leadership positions within the City of Shreveport Water & Sewer system, showing strong proficiency in customer operations, regulatory compliance, and personnel development. Completely equipped to drive high performance, safety, and efficiency as an Assistant Superintendent.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Field Operations Supervisor
City of Shreveport Water & Sewer
- Directed and scheduled multiple field crews executing daily distribution system repairs, installations, and corrective actions.
- Managed large-scale utility inventory, high-value assets, heavy machinery, and critical field materials to minimize downtime.
- Optimized daily dispatch and project tracking, driving increased crew productivity and rapid resolution of public concerns.
MS4 / Chief Supervisor – Street & Drainage
City of Shreveport Water & Sewer
- Led advanced operational planning and executed Municipal Separate Storm Sewer System (MS4) safety and environmental tasks.
- Supervised professional asphalt and street maintenance crews managing arterial drainage networks and roadway restorations.
- Enforced rigorous OSHA safety guidelines and localized environmental compliance rules, significantly lowering work site safety risks.
MS3 / MS1 Operational Track
City of Shreveport Water & Sewer
- Advanced rapidly from entry-level field technician to crew management, cultivating deep underlying knowledge of the city’s water lines, main sewer collection systems, and operational parameters.
Assistant Superintendent – Water & Sewer Customer Service
City of Shreveport Water & Sewer
01.2016 - Current
- Directly assist in driving customer service field operations, standardizing service excellence across municipal distribution networks.
- Manage departmental field responses, resolve complex utility issues, and ensure strict compliance with quality metrics.
- Support executive leadership in operational planning, strategic resource allocation, policy updates, and staff performance evaluations.
- Progressively promoted through senior operations and supervisor tiers based on exemplary performance, leadership, and technical command.
Equipment Operator & Field Crew Leader
Boyd & Sons | Pulley Construction | Strike Construction
01.2012 - 01.2016
- Served as Straw Boss (Crew Leader) directing pipeline and excavation layout, maintaining aggressive production schedules safely.
- Operated heavy civil construction machinery for large-scale utility layout, deep grading, commercial infrastructure, and street excavation.
Heavy Wheel Diesel Mechanic | Reconnaissance | Drill Sergeant
United States Army
01.2000 - 01.2013
- Selected to serve as a Drill Sergeant, training, mentoring, and standardizing operational discipline for hundreds of soldiers.
- Managed heavy preventative maintenance programs and technical mechanical overhauls for standard and tactical diesel fleets.
- Executed critical reconnaissance maneuvers and established rapid response strategies under high-stress field conditions.
- 13 Years of Honorable Service
Police Officer
Shreveport Police Department
01.2009 - 01.2012
- Protected and served the local community, de-escalated emergency situations rapidly, and conducted criminal investigations.
- Developed exceptional public-facing communication, crisis management, and professional community relations skills.
Education
Bachelor of Business Administration - Organizational Management
Wiley College
01.2023
Associate of Science - Business Management
Southern University at Shreveport
01.2020
Skills
- Operations & Field Management
- Water & Wastewater Infrastructure
- Street, Drainage & MS4 Operations
- Inventory Control & Resource Management
- Safety Compliance & Regulatory Standards
- Heavy Equipment Operation (CDL)
- Personnel Supervision & Team Leadership
- Customer Service & Public Operations
Certification
- Louisiana Wastewater Collection Certification – Level II
- Louisiana Wastewater Collection Certification – Level I
- Louisiana Water Distribution Certification – Level I
- Commercial Driver’s License (CDL) – Issued 2018
Timeline
Assistant Superintendent – Water & Sewer Customer Service
City of Shreveport Water & Sewer
01.2016 - Current
Equipment Operator & Field Crew Leader
Boyd & Sons | Pulley Construction | Strike Construction
01.2012 - 01.2016
Police Officer
Shreveport Police Department
01.2009 - 01.2012
Heavy Wheel Diesel Mechanic | Reconnaissance | Drill Sergeant
United States Army
01.2000 - 01.2013
Field Operations Supervisor
City of Shreveport Water & Sewer
MS4 / Chief Supervisor – Street & Drainage
City of Shreveport Water & Sewer
MS3 / MS1 Operational Track
City of Shreveport Water & Sewer
Bachelor of Business Administration - Organizational Management
Wiley College
Associate of Science - Business Management
Southern University at Shreveport