Jemeisha Mitchell
Monroe
Summary
Customer-oriented professional with 10+ years of experience providing exceptional customer service, adept at resolving complex inquiries, building rapport, and consistently exceeding customer expectations through strong communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Juvenile Justice Specialist
Office of Juvenile Justice
06.2024 - Current
- Admitting and releasing youth: Admitting and releasing youth to detention or residential programs, and instructing them on rules and expectations
- Planning treatment: Planning and leading activities to help youth develop responsible behaviors and attitudes
- Facilitating groups: Facilitating groups to help youth develop communication, decision-making, and problem-solving skills
Customer Service Associate
Walgreens
01.2022 - 08.2024
- Assist customers with knowledge about the products
- Make cash pick ups and deals with cash daily
- Make sure store is nice and clean
Hostess
Sodexo
12.2022 - 01.2024
- Serve and help patients will meal planning
- Greet patients with a smile and make sure to give them their meals on time
- Load carts and stock when needed
Customer Service Representative
Circle K
03.2019 - 08.2022
- When starting my shift I clock in grab my paperwork and write down my lottery ticket information and the beginning of the amount of money I start off with so at the end of my shift I’ll know what all I’ve used and how many drops I have made into the safe
- I check customers out and greet them while entering the store as well
- On night shifts I stock clean and do all the duties so when the next CSR comes everything will be in place
Call Center Representative/Customer Service/computer skills
Entergy
05.2015 - 06.2018
- Take inbound calls and generate outage order tickets for customers
- Transfer calls if necessary but made sure to ask probing questions to take care of the customer
Supervisor
taco bandido
10.2010 - 03.2015
- Help assist customers with their orders
- Greeted them upon their arrival as well as when they departed from the restaurant
- Washed my hands and made food in order for the customer to get their order in a timely manner
Education
High School Diploma -
Wossman High School
Monroe, LA05.2010
Graduate Certificate - Phlebotomy/EKG
Unitech Training Academy
West Monroe, LA11.2022
Skills
- Customer Service
- Call Center
- Customer Support
- Cashiering
- Retail Sales
- Shift Management
- Food Handling
- Pressure
- Medical Office Management
- Injections / Blood Draws
- Positive attitude
- Medical Terminology
- Specimen Collection
- Wound Care
- Phlebotomy
- Customer service
- Cash handling
- Guest services
- Cash register
Languages
English - Expert
Assessments
- Delivery driver — Proficient
- October2022
- Interpreting instructions or signs and solving problems
- Work style: Reliability — Proficient
- September2021
- Tendency to be reliable, dependable, and act with integrity at work
- Call center customer service — Proficient
- August2022
- Demonstrating customer service skills in a call center setting
- January2022
Timeline
Juvenile Justice Specialist
Office of Juvenile Justice
06.2024 - Current
Hostess
Sodexo
12.2022 - 01.2024
Customer Service Associate
Walgreens
01.2022 - 08.2024
Customer Service Representative
Circle K
03.2019 - 08.2022
Call Center Representative/Customer Service/computer skills
Entergy
05.2015 - 06.2018
Supervisor
taco bandido
10.2010 - 03.2015
High School Diploma -
Wossman High School
Graduate Certificate - Phlebotomy/EKG
Unitech Training Academy
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