Jenae Tedford

1 year accomplished as a patient access associate. Handled patient check ins, data entry, and verification of insurance information, and ensuring accuracy and efficiency in the admissions process. Collaborate with healthcare staff to coordinate patient services and provide a seamless experience from admission to discharge. Assist in managing patient flow and wait times, contributing to improved patient satisfaction and streamlined hospital operations. Trained and mentored new team members in patient access procedures, contributing to a smoother onboarding process. Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed. Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner. Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members. Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success. Provided exceptional customer service to patients, addressing concerns and answering questions regarding there visit.

2 years accomplished as a shift lead manager and 2 years accomplished as a assistant manager. Supervised and trained employees, ensuring operational efficiency, adherence to company policies, and a high standard of customer service. Managed shift schedules and delegated tasks to ensure seamless daily operations, resulting in a 80% + increase in team productivity. Led inventory management, resolved customer complaints and service issues quickly, maintaining a positive customer experience. Implemented new employee training programs, and improving team performance. Recognize numerous of times for outstanding team leadership and achieving sales goals. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.