Jenetta Gilmore
Lake Charles
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance. Very hard worker. I am a fast learner, who's willing to go that extra mile to get the job done. Im very passionate when it comes to my job.
Overview
15
15
years of professional experience
Work History
Store Manager
Hibbett.Inc
11.2022 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed budgets and Financial records.
- Managed schedules and schedule making.
Property Manager
Royal Palms Apartments
01.2019 - 09.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Receptionist/Assistant
Collonade Endoscopy
03.2016 - 04.2021
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Assistant Manager/Store Manager
Taco Bell
01.2010 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed Making schedules.
- excellent customer service
Education
High School Diploma -
Washington High School
Lake Charles, LAHuman Resource - Human Resources Management
Post University
Waterbury, CT05-2025
Skills
- Inventory management
- Budget management
- Cash control
- Customer service
- Interpersonal skills
- Problem-solving skills
- Employee management
- Conflict resolution
- Visual merchandising
- Team building
- Time Management
- Strategic Planning
- Inventory control
- Lease administration
- Property management
Timeline
Store Manager
Hibbett.Inc
11.2022 - 10.2024
Property Manager
Royal Palms Apartments
01.2019 - 09.2022
Receptionist/Assistant
Collonade Endoscopy
03.2016 - 04.2021
Assistant Manager/Store Manager
Taco Bell
01.2010 - 03.2019
High School Diploma -
Washington High School
Human Resource - Human Resources Management
Post University
Similar Profiles
Kyle BurchKyle Burch
Technician at Mosquito AuthorityTechnician at Mosquito Authority
Stephen BroussardStephen Broussard
Freelance Photographer at SB PhotographyFreelance Photographer at SB Photography
Peyton SittigPeyton Sittig
Graphic Designer at StaffModeGraphic Designer at StaffMode