Bilingual professional with strong customer service skills. Experienced in managing schedules and digital records, driving efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service
R&G Cabinets
Baton Rouge
11.2025 - 11.2026
Answered phone calls and assisted customers professionally and efficiently.
Scheduled appointments and maintained organized calendars.
Managed customer records and updated information accurately.
Processed payments and handled transactions.
Delivered exceptional customer service in high-pressure situations, ensuring customer satisfaction.
Collaborated with team members to streamline daily operations, enhancing overall service efficiency.
Assistant Principal (Remote & On-site)
International School of Tegucigalpa
Tegucigalpa
08.2022 - 02.2025
Oversaw administrative and organizational tasks in virtual and traditional environments to ensure smooth operations.
Managed calendars, meetings, scheduling, and digital communication to facilitate effective collaboration.
Coordinated communication between staff, parents, and students.
Prepared reports, organized documents, and maintained records.
Demonstrated leadership and multitasking skills while providing customer service support to staff, parents, and students.
Elementary School Teacher
International School of Tegucigalpa
Tegucigalpa
08.2014 - 07.2022
Facilitated regular communication with parents, staff, and administrators to foster a collaborative school environment.
Cultivated strong organizational, communication, and problem-solving skills to enhance student learning experiences.
Maintained accurate student records and coordinated daily schedules to support smooth classroom operations.
Used digital management systems for documentation and reporting.
Education
Health Care Community InterpretationTraining -
Southern New Hampshire Area Health Education Cente
NH
11-2025
Bachelor of Arts - Education
UPN
01-2014
Skills
Customer service and support
Appointment scheduling
Phone and email communication
Microsoft Office Suite
Google Workspace applications
Data entry and record management
Calendar management
Payment processing
Insurance verification support
Team collaboration
Organization and multitasking
File management
Bilingual communication (English and Spanish)
Collaboration platforms
Timeline
Customer Service
R&G Cabinets
11.2025 - 11.2026
Assistant Principal (Remote & On-site)
International School of Tegucigalpa
08.2022 - 02.2025
Elementary School Teacher
International School of Tegucigalpa
08.2014 - 07.2022
Health Care Community InterpretationTraining -
Southern New Hampshire Area Health Education Cente