- Exploring various forms of art, such as sketching, painting, and crocheting, to nurture creativity and personal growth
- Avid Reader
- Gardening
- Cooking
Jenna Vicknair
Donaldsonville
Summary
Detail-oriented Administrative Professional experienced in customer service, office administration, leadership, and cash management. Earned rapid promotions through reliability, accuracy, and strong organizational skills while pursuing an Accounting Technology degree and multiple Microsoft Office certifications. Focused on delivering exceptional administrative support and organizational excellence in remote Administrative Assistant or Accounting Assistant roles.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service
Rouses Markets
Plattenville, LA
01.2026 - Current
- Promoted from Cashier to Customer Service within two months.
- Supervised front-end cashiers, ensuring smooth daily operations and effective customer service.
- Managed office cash, tills, and deposits, ensuring accurate cash reconciliation and financial integrity.
- Train new employees on register operations and customer service.
- Supervise front-end cashiers and provide daily operational support.
- Trained new employees on register operations and customer service, enhancing team readiness and customer interactions.
Assistant Manager
Gobert Oil Company
Thibodaux, LA
01.2024 - 01.2026
- Supervised daily store operations and customer service.
- Supervised daily store operations, ensuring high standards in customer service.
- Processed invoices and maintained office records efficiently.
- Managed invoices, paperwork, and office records.
- Coordinated inventory orders and trained new employees to enhance team readiness.
Key Holder / Shift Lead
PJ's Coffee
01.2020 - 01.2023
- Coordinated opening/closing procedures and ensured accurate cash reconciliation.
- Crafted beverages efficiently in high-volume environment to meet customer demand.
- Ensured cleanliness of work area by regularly cleaning surfaces and organizing supplies.
- Assisted with invoice processing and inventory ordering to maintain stock levels.
Education
No Degree - Accounting Technology
Fletcher Technical Community College
Thibodaux01-2028
High School Diploma - undefined
Virtual Academy of Lafourche
Thibodaux01-2022
Skills
- Microsoft 365 proficiency
- Google Workspace proficiency
- Data entry accuracy
- Attention to detail
- Transaction processing
- Proficient in Google Workspace applications
- Customer support
- Time management
- Analytical skills
- Conflict resolution
Certification
- Microsoft Office Specialist
- Microsoft Excel Office Specialist
- Professional Communication Certificate
Interests
Timeline
Customer Service
Rouses Markets
01.2026 - Current
Assistant Manager
Gobert Oil Company
01.2024 - 01.2026
Key Holder / Shift Lead
PJ's Coffee
01.2020 - 01.2023
High School Diploma - undefined
Virtual Academy of Lafourche
No Degree - Accounting Technology
Fletcher Technical Community College