Jennifer Baquedano
Kenner
Summary
Dynamic Shift Leader at CiCis Pizza with proven expertise in employee training and conflict resolution. Recognized for enhancing customer satisfaction and operational efficiency through effective team leadership and quality control. Adept at cash handling and fostering a positive work environment, driving performance and ensuring compliance with health and safety standards.
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Shift Leader
CiCis Pizza
Metairie
10.2023 - Current
- Upheld company standards and compliance requirements for operations.
- Assisted in training new employees on shift operations.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Identified needs of customers promptly and efficiently.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Set specific goals for projects to measure progress and evaluate end results.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Checked orders for quality and completeness.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Supervised and led employees to maintain productivity and customer service levels.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Educated customers about offerings, promotions and pricing to boost sales.
- Implemented strategies to take advantage of new opportunities.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Scheduled team members for shifts based on business needs and customer demand.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee performance and provided feedback for improvement.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Recognized by management for providing exceptional customer service.
- Trained new employees on company policies, operational procedures, and customer service standards.
Server
Elms Mansion & Gardens
New Orleans
07.2023 - 10.2023
- Followed company uniform, performance and security policies with every job.
- Collected trash from floors within hallways, bathrooms and work areas.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Serviced, cleaned and restocked restrooms.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Kept business entrances clean, tidy and professional in appearance.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Babysitter
Babysit
Kenner
05.2017 - 06.2023
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Tailoring activities based on the individual needs of each child under care.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Engaged with children on individual basis to build positive, trusting relationships.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Enforced rules to teach good manners and maintain safe environment.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Establishing trust through consistent communication with both parents and kids.
- Assisting with meals, snacks, and bedtime routines for the children.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
Education
GED -
Delgado Community College
New Orleans, LA01-2025
Skills
- Customer service
- Employee training
- Cash handling
- Time management
- Team leadership
- Conflict resolution
- Quality control
- Training assistance
- Professional appearance
- Issue resolution
- Positive attitude
- Daily workflows
- Action planning
- Staff supervision
- Customer service management
- Employee scheduling
- Verbal and written communication
- Staff development
- Shift paperwork completion
- Decision-making capacity
- Rules enforcement
- Problem-solving
- Complaint resolution
- Staff education and training
- Client service
- Shift scheduling
- Role modeling
- Team motivation
Languages
Spanish
Native/ Bilingual
Affiliations
- I attend church Friday night from 7:30- 9pm, Saturdays 7:30-8:30, and Sunday mornings 10-2pm
- Took my nephew in to live with me while my sister gets settled down.
References
References available upon request.
Timeline
Shift Leader
CiCis Pizza
10.2023 - Current
Server
Elms Mansion & Gardens
07.2023 - 10.2023
Babysitter
Babysit
05.2017 - 06.2023
GED -
Delgado Community College