JENNIFER BRAXTON
Natchitoches
Summary
Senior Teller with [20] years of experience in the banking industry. Promote customer engagement with a winning smile and a positive attitude. Customer loyalty is increased by effectively resolving problems and processing transactions quickly. Dependable and punctual, with exceptional math skills. I'm also highly qualified and experienced in dealing with customer service whether it was helping customers in person or via telephone. I have over 20 years experience in customer service.
Overview
26
26
years of professional experience
Work History
Senior Teller
City Bank & Trust Co
04.2008 - 12.2024
- Was in charge of the drive-through line, handling cash, balancing cash drawers, processing loan payments, issuing cashier's checks and money orders, checking account information, and managing the indoor line
- Remained poised and professional even in high-stress situations and when dealing with irate individuals
- Completed special procedures such as ordering new checks, stopping payments, and investigating identity theft for customers
- Maintained, organized and stocked teller window areas
- Followed all procedures involving financial and customer information to avoid possible data breaches and misuse
- Assisted customers with opening or closing accounts, filling out loan applications, and enrolling in new services
- Was in charge of the bank's vault
- Greeted customers with enthusiasm and provided dedicated service throughout the transaction
- Kept track of customer behavior and followed strict protocols to prevent asset theft
- Promoted products or services to each customer to consistently meet sales targets
- Handled banking product inquiries by phone and email
Teller
Sabine State Bank and Trust Company
08.2003 - 04.2008
- Cash checks and disburse funds after ensuring that signatures are correct, that written and numerical amounts are consistent, and that accounts are adequately funded
- Educated customers about new services and products
- Organized, stocked and maintained teller window area
- I'm in charge of managing the ATM, night depository, and vault on a rotating shift
- Cashier's checks, traveler's checks, and money orders were among the items I sold
- Greet customers and consult with them on the services they require, ensuring that the service quality is as high as possible
OB Technician
Natchitoches Regional Medical Center
05.1999 - 08.2003
- Interacted effectively with patients, families, staff, and other hospital department staff to provide high levels of customer service and teamwork
- Provided care for the mother and newborn baby
- Assisted the Physician and Nurse during delivery
- Provided each patient with exceptional service by listening to their concerns and answering their questions
- Provided excellent and professional service to ensure patient satisfaction
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to Head Nurse
- Was in charge of ordering unit supplies
- Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport
- I am also highly qualified and experienced in dealing with customer service whether it was helping customers in person or via telephone
Education
Some college -
Northwestern State University
Natchitoches, LAHigh School Diploma -
Natchitoches Central High School
Natchitoches, LA05.1996
Skills
- Detail-oriented
- Positive
- Financial analysis
- Goal-oriented
- Strong customer relations
- Excellent time management skills
- Customer-oriented
- Cash Handling
- Accuracy
- Capable of multitasking while paying close attention to details
Timeline
Senior Teller
City Bank & Trust Co
04.2008 - 12.2024
Teller
Sabine State Bank and Trust Company
08.2003 - 04.2008
OB Technician
Natchitoches Regional Medical Center
05.1999 - 08.2003
Some college -
Northwestern State University
High School Diploma -
Natchitoches Central High School
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