Jennifer Dugas
Chauvin
Summary
Results-driven Restaurant Manager with expertise in operations management, payroll administration, and customer service. Successfully lead teams to expand the restaurant from a small quick service establishment to a larger full service establishment, tripling sales, and maintaining long-term customer relationships. Looking to further a career from a different aspect of the food service industry.
Overview
12
12
years of professional experience
Work History
Restaurant General Manager
Dugey's Deli
04.2017 - 12.2025
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Performed month-end closing duties, ensuring all transactions were recorded accurately.
- Carefully interviewed, selected, trained all staff.
- Created schedules for front and back of house and resolved any scheduling conflicts maintaining a full staff for every shift.
- Addressed customer concerns promptly and professionally, preventing potentially negative experiences and creating positive outcomes.
- Planned unique events and special promotions to drive sales.
- Monitored inventory of food and beverage supplies and purchased orders to maintain stock levels.
- Oversaw daily operations, ensuring exceptional customer service, vendor relations, and monitored daily cash flow.
- Communicated with health inspectors during inspections and resolved issues found.
Lead Bartender
Sports City Grill
08.2013 - 11.2015
- Supervised bar operations, ensuring high service standards and efficient workflow.
- Worked with kitchen staff to coordinate beverage service during busy hours.
- Resolved customer complaints professionally, ensuring satisfaction and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
High School Diploma -
Terrebonne High School
HoumaSkills
- Operations management
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Purchasing
- Menu development
- Social media marketing
- POS system
- Money handling
- Training and onboarding
- Payroll administration
Timeline
Restaurant General Manager
Dugey's Deli
04.2017 - 12.2025
Lead Bartender
Sports City Grill
08.2013 - 11.2015
High School Diploma -
Terrebonne High School