Jennifer McCartney
Westwego
Summary
Dynamic Customer Service Specialist with a proven track record at The UPS Store Inc., excelling in client relationship management and issue resolution. Adept at enhancing customer satisfaction through effective communication and detail orientation, consistently achieving service benchmarks while managing multiple accounts and optimizing operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
The UPS Store Inc.
Gretna
09.2025 - Current
- Processed shipping orders through company-specific software systems to ensure accuracy.
- Educated customers on products and services, enhancing overall engagement.
- Resolved inquiries and concerns, consistently meeting quality service benchmarks.
- Performed data entry for customer orders in order management system to maintain records.
- Assisted customers with package pickup and delivery inquiries for improved customer satisfaction.
Host
Zea Rotisserie & Bar
Harvey
06.2025 - 10.2025
- Seated guests promptly to enhance dining experiences.
- Managed reservation system to optimize table turnover efficiency.
- Collaborated with kitchen staff to synchronize food service timing.
- Trained new hosts on restaurant procedures and customer service standards.
- Organized seating arrangements for special events to ensure smooth guest flow.
- Anticipated customer needs to deliver exceptional service throughout shifts.
Administrative Coordinator
South East Louisiana Flood Protection Authority-Ea
08.2024 - 01.2025
- Streamlined office operations by managing multiple daily administrative tasks.
- Increased staff morale through planning and facilitating team-building activities.
- Enhanced team communication by organizing weekly meetings with clear agendas.
- Resolved issues by employing active listening and escalating major problems to management.
- Provided backup support at front desk during employee absences or lunch breaks.
Account Specialist
Fastenal
12.2017 - 08.2024
- Oversaw 16 customer accounts, ensuring prompt inquiry resolution and acquisition of new accounts.
- Coordinated order processing and inventory management to enhance product availability.
- Developed pricing strategies to improve market competitiveness.
- Executed account reviews to identify service improvement opportunities and enhance client retention.
Administrative Assistant
J & J Exterminating🐜🕷🦂
02.2016 - 12.2017
- Coordinated scheduling and appointment management for 13 field technicians, optimizing daily routes.
- Maintained accurate inventory records and ensured timely restocking of pest control supplies.
- Implemented organized filing systems to enhance document retrieval efficiency.
- Addressed client inquiries and provided service updates to improve customer satisfaction.
Education
Some College (No Degree) - Business
Delgado Community College
New Orleans, LASkills
- Detail orientation
- Effective time management
- Collaborative teamwork
- Issue resolution
- Client relationship management
- Account oversight
- Scheduling coordination
References
References available upon request.
Timeline
Customer Service Specialist
The UPS Store Inc.
09.2025 - Current
Host
Zea Rotisserie & Bar
06.2025 - 10.2025
Administrative Coordinator
South East Louisiana Flood Protection Authority-Ea
08.2024 - 01.2025
Account Specialist
Fastenal
12.2017 - 08.2024
Administrative Assistant
J & J Exterminating🐜🕷🦂
02.2016 - 12.2017
Some College (No Degree) - Business
Delgado Community College