Jennifer Garde
New Orleans
Summary
Detail-oriented professional with proven expertise in appointment scheduling and customer service. Skilled in effective communication and HIPAA compliance, ensuring a positive experience for clients and staff.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Hell Or High Water Tattoo Shop
New Orleans
05.2023 - Current
- Managed incoming calls and routed inquiries.
- Scheduled appointments and maintained calendars for artists.
- Processed incoming mail and distributed correspondence to relevant staff.
- Coordinated office supplies inventory and placed orders as needed.
- Maintained a clean and organized workspace for optimal office efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed appointment scheduling for clients and artists efficiently.
- Maintained cleanliness and organization of the shop environment daily.
Waitress
Pine Cone Restaurant
Johnson Creek
05.2004 - 03.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate orders and communicated them to the kitchen staff.
- Served food and beverages promptly to enhance guest satisfaction.
- Managed multiple tables efficiently during peak service hours.
- Collaborated with team members to maintain a clean dining area.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
Acupuncture practitioner/Administrative Assistant
Abundance Acupuncture
Beaver Dam
05.2015 - 08.2021
- Streamlined appointment scheduling for patients to enhance operational efficiency.
- Conducted follow-up calls to patients with extended gaps in visits.
- Handled cash transactions and processed payments accurately at the front desk.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled incoming phone inquiries to ensure timely responses.
- Conducted comprehensive patient assessments to determine treatment plans.
- Administered acupuncture techniques to alleviate pain and promote healing.
- Educated patients on holistic health practices and lifestyle modifications.
- Developed individualized treatment protocols based on patient needs and responses.
- Diagnosed patient concerns and implemented treatments based on tenets of TCM.
- Helped to balance and harmonize patient's mind, body and spirit after collecting data on issue and lifestyle.
- Used knowledge of acupuncture points and related functions to treat pain symptoms.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Maintained detailed records of patient treatments and progress.
- Assessed patient health and medical histories prior to administering treatments.
- Identified areas where additional training was needed in order to maintain professional competency.
- Researched new trends in acupuncture therapies in order to stay abreast of latest developments in the field.
- Ensured cleanliness and safety standards were met within the clinic environment at all times.
- Administered moxibustion therapy as part of an overall treatment plan for certain conditions.
- Displayed excellent interpersonal skills when interacting with both staff members and patients.
Education
Master Of Science (MS) In Acupuncture - Traditional Chinese Medicine
Midwest College of OM
Racine, WI01-2013
Skills
- Appointment scheduling
- Document management
- Customer service and support
- Cash handling
- HIPAA compliance
- Office administration
- Interpersonal skills
- Attention to detail
- Effective communication
- Inventory control
References
References available upon request.
Timeline
Administrative Assistant
Hell Or High Water Tattoo Shop
05.2023 - Current
Acupuncture practitioner/Administrative Assistant
Abundance Acupuncture
05.2015 - 08.2021
Waitress
Pine Cone Restaurant
05.2004 - 03.2023
Master Of Science (MS) In Acupuncture - Traditional Chinese Medicine
Midwest College of OM