Jennifer Hernandez
Shreveport
Summary
Highly skilled, Bilingual, and enthusiastic professional with more than 6 years of experience managing operations in patient-centric medical setting. Successfully oversee human resources, budgeting, supply management and patient services. Proactive worker committed to helping CNA's provide top-notch patient care with knowledge of critical care patients.
Overview
7
7
years of professional experience
Work History
PCT/CNA Supervisor
Emory University Hospital Midtown
04.2021 - 05.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Customer Service Manager
Working Solutions
09.2019 - 01.2023
- Resolved bilingual customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
ICU Unit Secretary/ PCT
Northside Hospital Atlanta
03.2018 - 04.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Monitor medical readings such as EKG, and calling the patient to assess whether he/she needs further intervention by their health professional.
- Triage/assess data represented by alerts to determine next steps in call process.
- Monitor high volume of medical alert alarms with genuine concern.
- Answer routine inquiries and relay information and messages to and from appropriate health professional departments.
Medication Aide/ CNA
Village Park Senior Apartments
11.2015 - 03.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels, and administer medications.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Associate of Science - LPN
Bossier Parish Community College
Bossier City, LA12.2025
High School Diploma -
Meadowcreek High School
Norcross, GA05.2019
No Degree - Medication Aide And CNA
North Georgia Nursing
Gainesville, GA06.2016
Skills
- Organizational Goal Development
- Patient Care Assessment
- Nursing Assessment
- MEDITECH EHR Software
- Train Employees
- Nursing Standards
- Human Resource Management
- Resource Monitoring
Languages
Spanish
Native or Bilingual
Timeline
PCT/CNA Supervisor
Emory University Hospital Midtown
04.2021 - 05.2023
Customer Service Manager
Working Solutions
09.2019 - 01.2023
ICU Unit Secretary/ PCT
Northside Hospital Atlanta
03.2018 - 04.2021
Medication Aide/ CNA
Village Park Senior Apartments
11.2015 - 03.2018
Associate of Science - LPN
Bossier Parish Community College
High School Diploma -
Meadowcreek High School
No Degree - Medication Aide And CNA
North Georgia Nursing
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