Jennifer Liner
Morgan City
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic and adaptability, excelling in independent work environments. Proven ability to quickly acquire new skills and effectively collaborate with diverse teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Intake Administrator
JNR Adjustment
04.2022 - 03.2025
- Managed daily communications to ensure prompt resolution of client inquiries and concerns.
- Identified process improvement opportunities in intake department, enhancing overall efficiency.
- Delivered timely and accurate case updates to boost client satisfaction.
- Streamlined intake processes through effective data entry and organization methods.
- Mentored new hires, fostering staff development and increasing productivity.
- Worked flexible hours across night, weekend, and holiday shifts to support operational needs.
- Collaborated with management to devise strategies for improving intake department performance.
- Cross-trained across departments to enhance overall productivity.
Remote Customer Service Representative
Qualfon
08.2021 - 01.2022
- Developed best practices for consistent customer service delivery through team collaboration.
- Coached and mentored new hires, ensuring smooth integration into team dynamics.
- Managed high call volume daily while providing exceptional service under pressure.
- Actively listened to customers, resolved concerns swiftly, and escalated major issues as necessary.
- Enhanced customer satisfaction by addressing concerns promptly and delivering accurate information.
- Educated customers on billing, payment processing, and support policies effectively.
- Adapted swiftly to new technologies, utilizing tools proficiently during customer interactions.
- Detailed payment options and explained pricing and billing information clearly to customers.
Remote Dispatcher
Pop-A-lock
06.2021 - 08.2021
- Maintained calm under pressure, ensuring timely assistance during high-stress situations.
- Collaborated with dispatchers to ensure seamless workflow during shift transitions.
- Managed conflict resolutions among customers, drivers, and personnel to foster professional relationships.
- Coordinated with drivers and personnel to ensure punctual delivery of goods and materials.
- Monitored vehicle locations to facilitate timely arrivals at destinations.
- Maintained accurate records of dispatched calls to enhance future data analysis.
- Delivered exceptional customer service, demonstrating empathy and patience in emergencies.
- Provided comprehensive product and service information to customers.
Risk Management/Insurance Tech
United Vision Logistics
05.2013 - 03.2017
- Converted all claims to paperless format, enhancing efficiency in documentation.
- Streamlined claims process for faster resolution through diligent organization.
- Managed weekly KPIs and prepared monthly reports to track performance.
- Requested Certificates of Insurance as needed for drivers and customers.
- Arranged drivers for completion of post-accident NON-DOT or DOT requirements.
- Collected necessary paperwork for legal files, ensuring thoroughness.
- Sent legal invoices for processing payments efficiently.
- Ensured adherence to safety protocols at all times.
Education
Technical Diploma - Practical Nursing
South Louisiana Community College
Lafayette, LA05.2020
Phlebotomy and EKG Technician -
Academy of Acadiana
New Iberia, LA05.2009
Skills
- Customer service excellence
- Clerical and organizational skills
- Microsoft Office proficiency (61 WPM)
- Technological adaptability
- Medical terminology knowledge
- Safety standards awareness
- Effective verbal and written communication
- Time management expertise
- Office administration skills
- Data entry proficiency
Certification
- Certified EKG technician
- Certified Phlebotomy Technician
- Certified Practical Nurse
- Intravenous Therapy
References
Professional Reference:
Mesha Howard
Intake Administrator
JNR Adjustments
Cell: 225-418-8741
Kathy Selman
Housekeeper
Cell: 337-349-1538
Personal Reference:
Patricia McLean
Housekeeper
Cell: 337-591-1296
References
References available upon request.
Timeline
Remote Intake Administrator
JNR Adjustment
04.2022 - 03.2025
Remote Customer Service Representative
Qualfon
08.2021 - 01.2022
Remote Dispatcher
Pop-A-lock
06.2021 - 08.2021
Risk Management/Insurance Tech
United Vision Logistics
05.2013 - 03.2017
Technical Diploma - Practical Nursing
South Louisiana Community College
Phlebotomy and EKG Technician -
Academy of Acadiana
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