Jennifer Miller

• Following process documentation to streamline workflows and improve
• Building authorizations for retro Mediciaid claims.
• Working in systems Macess, MHK, CRM, CAS, CGX
• Track work progress daily using Excel
• Evaluated team performance metrics, providing insights for continuous improvement strategies.
• Make outbound calls when needed to request medical records

Performing outbound and receiving inbound calls to and from members. Provide non-clinical support to the assessment and evaluation of members needs. Perform administrative duties to support Case Managers and Social Workers. Working with systems Mentor, CGX, ODOS, Excel, Outlook, and HCat.

• Managed inbound calls, providing accurate information on health plans and services.
• Assisted customers with claims inquiries, ensuring timely resolution of issues.
• Documented customer interactions in CRM systems for tracking and follow-up.
• Collaborated with cross-functional teams to enhance customer experience strategies.

• Provide customer service to patients, register patients, and schedule appointments, collect deposits, answering multi-line telephone.
• Verify insurance using Medicaid and Passport system, copying various documents

Community outreach

• Data entry, 10 key operations, light laboratory work, and perform any other duties that are assigned by my supervisor.
• Managed scheduling for meetings, appointments, and events to optimize resource allocation.
• Developed and maintained filing systems for efficient document retrieval and storage.
• Streamlined office procedures to enhance productivity and reduce turnaround times.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
• Maintained store displays and merchandise organization to promote product visibility and accessibility.
• Collaborated with team members to manage inventory levels and restock shelves appropriately.