Jennifer Passmore
Gretna,LA
Summary
Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage.
Overview
15
15
years of professional experience
Work History
Store Manager
Tasco Auto Color
12.2017 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Supervised guests at front counter, answering questions regarding products.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Monitored daily cash discrepancies, inventory shrinkage.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
District Manager
Home Depot
06.2009 - 07.2016
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Collaborated with marketing team for prompt promotion of products.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Increased sales by developing and implementing successful merchandising strategies.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
- Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Monitored stock levels and product sales to determine purchasing needs.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Supervised 13 locations to enforce high-quality standards of operation.
Education
High School Diploma -
West Jefferson High School
Harvey, LA05.1994
Skills
- Project Management
- Key Performance Indicators
- Employee Development
- Operations Management
- Strategic Planning
- Goal Setting
- Problem Resolution
- Customer Relationship Management
- Human Resources Management
- Marketing
- Managing Operations and Efficiency
- Customer Relationship Management (CRM)
Accomplishments
- Women In Leadership
- Interviewing Trainer
- Automotive Restoration Certification
- Louisiana Life Insurance Certification
Timeline
Store Manager
Tasco Auto Color
12.2017 - Current
District Manager
Home Depot
06.2009 - 07.2016
High School Diploma -
West Jefferson High School
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