JENNIFER RODBOON
Baton Rouge
Summary
Results-driven Property Manager with 7 years of experience overseeing residential communities of 300+ units. Highly skilled in operations, tenant relations, leasing, budgeting, and property management software. Known for maintaining high occupancy, strong organization, and efficient community operations..
Overview
12
12
years of professional experience
Work History
Bartender
Tiger Paw Grill & Daiquiris
Baton Rouge, LA
07.2021 - 01.2026
- Delivered high-volume, customer-focused service while maintaining professionalism and attention to detail
- Resolved guest concerns and complaints efficiently, ensuring positive outcomes and repeat business
- Managed cash handling, POS transactions, and daily reconciliations with consistent accuracy
- Maintained a clean, safe, and well-organized environment in compliance with local regulations
- Demonstrated strong time management by prioritizing tasks during peak hours
- Collaborated with management and team members to support smooth daily operations
- Trained and mentored junior bartenders on techniques and customer service standards.
Administrative Assistant/Office Manager
Forrest Scott Fencing, LLC
Baton Rouge, La
07.2021 - 07.2023
- Developed and maintained comprehensive procedures manuals for accounts payable/receivable operations, ensuring consistency and compliance with company policies.
- Ensured compliance with all relevant tax laws through diligent record-keeping of taxable transactions.
- Refined the accounts receivable process for faster payments and reduced outstanding balances.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed all sales department bonuses and commissions (accounting, filing, payouts).
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Inspected and inventoried supplies in storeroom prior to approving any purchase orders.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Property Manager
Property One, LLC
Baton Rouge, La
07.2019 - 07.2021
- Led daily operations of an upscale 230-unit, mixed-use, residential community, maintaining 93-95% average occupancy through strategic leasing, renewals, and high-touch resident service.
- Served as primary point of contact for residents, effectively resolving issues to maintain high levels of tenant satisfaction and retention.
- Managed full property accounting and financial operations, including rent collections, accounts receivable/payable, general ledger coding, and month-end close.
- closely monitoring expenses, forecasting variances, and implementing cost-control measures
- Monitored accounts receivable, and enforced delinquency and lease compliance procedures
- Reconciled bank accounts and prepared detailed financial, variance, and rent roll reports for ownership and regional management.
- Reviewed, approved, and coded vendor invoices; coordinated timely payments while maintaining audit-ready documentation.
- Coordinated maintenance operations, capital improvements, and unit turns, achieving average turnover times of 2-3 days while maintaining luxury standards.
- Conducted regular inspections of residential and mixed-use areas to ensure Fair Housing compliance, safety standards, and brand presentation.
- Tracked and analyzed KPIs including occupancy, rent growth, delinquency, and operating expenses to support data-driven decision making.
- Ensured that the on-site personnel complied with all policies and procedures established for the property.
Community Director
Amesbury Companies
Baton Rouge, La
03.2018 - 07.2021
- Collected rent, monitored accounts receivable, and enforced delinquency and lease compliance procedures.
- Coordinated and prioritized maintenance requests, vendor services, unit turns, and preventative maintenance to minimize downtime and vacancies.
- Conducted regular property inspections to ensure safety standards, cleanliness, and adherence to company policies and local regulations.
- Marketed vacant units, conducted showings, processed applications, and managed move-ins/move-out.
- Collaborated with ownership and regional management to support occupancy goals, budgeting, and operational efficiency.
- Ensured compliance with Fair Housing laws, lease agreements, and local housing regulations.
- Reviewed, approved, and submitted employee time sheets to corporate office on due date..
- Interviewed and hired all on-site personnel including the maintenance supervisor and technician.
- Reviewed leasing procedures with leasing staff and on-site office personnel.
- Shopped competition to remain aware of market and participated in company annual market survey.
- Manage the property budget, marketing strategy, and business plan.
- Ensured the Property Management Team was proactively communicating to the residents any scheduled and unscheduled maintenance and construction projects occurring on the property.
Resident Services Manager
The Scion Group
Baton Rouge, La
09.2016 - 01.2018
- Communicate with Maintenance Supervisor to ensure all resident maintenance requests are responded to in a timely and efficient manner.
- Oversee the overall financial and operational performance of the property including collection of revenues, delinquent accounts, implement rent increases, and payment of invoices.
- Prepare and obtain estimates and invoices for approval and verify that services and/or products were provided to the property.
- Responsible for on-site employee training and job performance.
- Adhere to and implement all company policies and ensure that all on-site employees and property operations, comply with all Fair Housing and ADA laws and regulations.
- Establishes and maintain good relations with prospects, residents, team members and vendors.
- Submit online payroll including overtime and vacation schedules.
- Maintain system information by ensuring input of all daily activity, move-ins, move-outs, notices to vacate, transfers, renewals, lease changes, application approvals/rejections, cancellations, etc.
- Generate and deliver general correspondence to residents, vendors, and prospective residents such as, 'renewal letter' 90 days prior to the lease expectation, lease violations, certificates of insurance updates, application rejection letters, etc.
- Inspect move-outs in a timely manner to document charges prior to reconciling security deposits.
- Perform leasing duties in the absence or unavailability of the leasing consultants.
- Perform general office duties; answer the telephone; write up service requests, file, monitor and order office supplies and printed materials, and all reasonable duties assigned by Regional Manager.
- Responsible for the assignment, transfer, and move-in and move-out process for residents.
- Coordinate maintenance requests with the Facilities Supervisor and ensure they are completed within the time allotted per company policy.
- Supporting leasing activity and other similar duties as specified by company managers from time to time.
- Responsible for training other Resident Services Managers and new hires their duties and responsibilities according to company policy.
- Assisting the Corporate Training Department by training local Managers and on-site staff at multiple properties to be proficient in Entrata.
- Communicate with corporate all legal issues to ensure they are handled appropriately and within a timely manner.
- Submit daily reports for multiple properties that include daily occupancy, collections status, daily delinquency, payment details, and rent roll in a timely manner with zero inaccuracies.
- Submitting weekly CSR report to Operations that is accurate and up to date for multiple properties.
- Liaison with local school administration and law enforcement.
- Effectively promote multiple properties by overseeing marketing and leasing.
- Leading teams in successfully providing photographs and content for social media marketing.
- Building strong relationships with athletic departments and resident athletes.
- Greet prospects and qualify by covering all criteria.
- Ensure all maintenance requests are handled satisfactorily and in a timely manner.
- Inspect grounds, facilities, and equipment on a daily basis
Leasing Specialist/Assistant Manager
Millennium Management
Denham Springs, La
03.2014 - 08.2016
- Responsible for maintaining high rate of occupancy with a focus on resident retention.
- Ensure apartments are ready for resident to move-in on agreed date.
- Update availability report, process applications for approvals, & follow up on prospects that did not close.
- Perform all necessary functions to facilitate resident 'Move-In' and 'Move-Out' and serving as a liaison between tenants and Property Manager.
- Ensure monthly rent is collected on time and ensure online payments systems are functioning properly.
- Assisting Courtesy Officer with all tenant related issues, including parking and towing outside of office hours.
- Working in a fast-paced environment where multi-tasking, time management, and sense of urgency are crucial.
- Work independently with little supervision.
- Ability to anticipate and adjust to changing priorities accordingly.
- Assisting with day-to-day activities that include proactively handling complaints from tenants such as noise complaints, parking issues, disturbances between tenants, making sure tenant's keep their property maintained.
- Monitor renewals. Distribute and follow-up on notices.
Education
Associate of Arts/Associate of Science -
Baton Rouge Community College
Baton Rouge05.2016
Skills
- Residential Property Management
- Lease Administration
- Tenant Relations
- Budgeting & Financial Reporting
- Vendor Management
- Rent Collection
- Fair Housing Compliance
- Property Management Software (Yardi/Entrata)
- Maintenance Coordination
- Staff Supervision
- Customer Service
- Conflict Resolution
- Strong multitasking
Accomplishments
- Dean's List, Honor's List, and President's List
- Acceptance into the Associate of Science in Nursing Program.
- Tutored fellow classmates enrolled in Biology 120 for Science Majors.
- Published Narrative essay in school's Journal.
Timeline
Bartender
Tiger Paw Grill & Daiquiris
07.2021 - 01.2026
Administrative Assistant/Office Manager
Forrest Scott Fencing, LLC
07.2021 - 07.2023
Property Manager
Property One, LLC
07.2019 - 07.2021
Community Director
Amesbury Companies
03.2018 - 07.2021
Resident Services Manager
The Scion Group
09.2016 - 01.2018
Leasing Specialist/Assistant Manager
Millennium Management
03.2014 - 08.2016
Associate of Arts/Associate of Science -
Baton Rouge Community College