Jennifer Russo
Abbeville
Summary
Business operations professional aligning financial management, personnel support, and office process improvement. Improves productivity by monitoring daily operations, refining procedures, and coordinating with leadership on reporting, cash flow, and staffing needs. Brings structure to administrative work while keeping customer issues, records, and internal workflows on track.
Overview
22
22
years of professional experience
Work History
Practice Office Manager
David & Eldredge ENT Specialist LLC
109 Rue Fontaine
09.2024 - Current
- Oversee daily front office operations, including scheduling, patient check-in, and routine communication.
- Review account balances, post payments, and resolve routine billing questions with patients and vendors.
- Coordinate office workflows to support providers, staff, and patient service needs throughout the day.
- Maintain accurate records for invoices, payments, and administrative documents used in daily operations.
- Prepare payroll information and office paperwork in support of routine administrative deadlines.
- Monitor office supplies and vendor needs to keep day-to-day operations running smoothly.
- Train new staff on office procedures, patient interactions, and basic administrative expectations.
- Support account reconciliation tasks by reviewing balances and following up on open items.
- Track office expenses and spending patterns to support budget monitoring and purchasing decisions.
- Support collections efforts by contacting patients about outstanding balances and payment options.
- Coordinate staff schedules and coverage changes to support consistent office operations.
- Review financial reports and payment activity to identify routine posting or billing issues.
Business Office Manager
Hamilton Medical Group, APC.
Lafayette, LA 70508
04.2004 - 09.2023
- Process billing inquiries daily while resolving customer issues promptly and professionally.
- Prepare monthly, quarterly, and annual financial statements for leadership review and decision-making.
- Manage financial operations, including account reconciliation, billing accuracy, and accounts receivable tracking.
- Streamline office workflows by implementing new software solutions and monitoring daily productivity.
- Recruit, interview, and hire employees while supporting mentoring and development initiatives.
- Maintain productive relationships with the Administrator and CFO while resolving staff conflicts and supporting open communication.
Education
High School Diploma -
Abbeville High School
Abbeville, LA05.1993
Skills
- Account reconciliation
- Credit and collections
- Accounts payable processing
- Invoice processing
- Payroll processing
- Budget monitoring
- Financial reporting
- Office budgeting
- Accounts receivable management
- Business operations management
- Administrative support
- Staff training and development
- Vendor management
- Performance management
- Front desk operations
- Medical billing
Timeline
Practice Office Manager
David & Eldredge ENT Specialist LLC
09.2024 - Current
Business Office Manager
Hamilton Medical Group, APC.
04.2004 - 09.2023
High School Diploma -
Abbeville High School