Jennifer Sterling
Baton Rouge
Summary
Detail-oriented Hospital Reference Test Clerk with expertise in laboratory processing, safety compliance, and data entry. Demonstrated ability to efficiently manage patient samples and maintain accurate records, ensuring quality results for healthcare professionals.
Overview
13
13
years of professional experience
Work History
Hospital Reference Test Clerk
LabCorp
Baton Rouge
08.2020 - Current
- Processed patient samples efficiently for laboratory testing.
- Maintained accurate records of laboratory results and patient information.
- Assisted in preparing and organizing laboratory supplies and inventory.
- Adhered to safety protocols while handling biological materials and equipment.
- Communicated effectively with healthcare professionals regarding test requirements.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Processed customer orders promptly and accurately.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Sterile Processing Technician-Team Lead
Our Lady of the Lake
Baton Rouge
06.2015 - 04.2020
- Sterilized surgical instruments and medical supplies using steam and chemical methods.
- Maintained and inspected sterilization equipment to ensure optimal performance.
- Organized inventory of sterile supplies to enhance workflow efficiency.
- Collaborated with healthcare staff to ensure timely availability of sterile instruments.
- Adhered to infection control protocols, ensuring a safe working environment.
- Assisted in training new staff on safety procedures and sterilization processes.
- Documented sterilization cycles and maintenance activities for compliance purposes.
- Validated sterility of processed instruments through biological and chemical testing.
Front End Supervisor
Sams Club Distribution
Baton Rouge
07.2013 - 06.2015
- Supervised daily operations of front-end staff in high-volume distribution center.
- Trained team members on customer service techniques and operational procedures.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Ensured compliance with safety and sanitation standards across all front-end areas.
- Resolved customer inquiries, maintaining high satisfaction levels.
- Implemented process improvements to streamline workflows and reduce wait times.
- Monitored cash drawers, conducting audits to verify accuracy of funds.
- Cultivated professional relationships with guests to enhance customer retention through coordinated service.
Education
High School Diploma -
Second Chance Academy
Baton Rouge, LA05-1999
Some College (No Degree) - Nursing
Southern University
Baton Rouge, LASome College (No Degree) - Business Management
Baton Rouge Community College
Baton Rouge, LASkills
- Laboratory processing
- Data entry
- Record management
- Safety compliance
- Customer order processing
- Inventory management
Timeline
Hospital Reference Test Clerk
LabCorp
08.2020 - Current
Sterile Processing Technician-Team Lead
Our Lady of the Lake
06.2015 - 04.2020
Front End Supervisor
Sams Club Distribution
07.2013 - 06.2015
High School Diploma -
Second Chance Academy
Some College (No Degree) - Nursing
Southern University
Some College (No Degree) - Business Management
Baton Rouge Community College