Jennifer Tybussek
1508 Orchid Drive Harvey
Summary
Dedicated leader with 24 years of experience combining management, patient care and customer service expertise in a fast-paced pharmacy call center and a medical doctor's office . Skilled in complex problem-solving and staff development. My approach combines positive communication with strategic planning while driving significant business improvements and fostering a culture of collaboration and continuous learning. I am an encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager, Patient Care
Kroger Specialty Pharmacy
04.2011 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Medical Assistant
Hematology and Oncology Services
08.2000 - 03.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Education
High School Diploma -
West Jefferson High School
Harvey, LA05.1996
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance and Evaluation Management
- Workforce Management
- Expectation setting
- Teamwork and Collaboration
- Positive Attitude
- Organizational Skills
- Team Development
- Employee Coaching and Mentoring
- Hiring and Training
- Policy Implementation
- Proficient in Microsoft Office
- Managing/Supporting a Team of Supervisors, Leads and PCC's
Certification
Certified Pharmacy Technician
Certificate Number-10025734
Certified- 9/6/2013
Certified Laboratory Assistant
Certificate Number-L02489
Certified-12/19/99
Timeline
Manager, Patient Care
Kroger Specialty Pharmacy
04.2011 - Current
Medical Assistant
Hematology and Oncology Services
08.2000 - 03.2011
High School Diploma -
West Jefferson High School
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