Jennifer Vital
Monroe
Summary
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
16
16
years of professional experience
Work History
Assistant
Mason Smith Trucking LLC
Mansfield
04.2023 - 06.2025
- Assisted with End of year tax settlement for business
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Communication with venders ,customers and brokers on loads
- Helped with maintenance on truck
- Handled maintenance reports each month
Main Housekeeper
Midlake Campground
Hemphill
10.2022 - 04.2024
- Cleaned cabins and restrooms to maintain high standards of cleanliness.
- Assisted in laundry services, ensuring all linens were fresh and organized.
- Stocked cleaning supplies and equipment for daily housekeeping tasks.
- Reported damage or theft of hotel property to management.
- Sorted and counted linens and organized in storage areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Communicated with maintenance team on damages to repair.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Organized closets with hangers for guests' clothing items.
- Provided information about hotel services upon request from guests.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Observed proper use of chemicals when cleaning various surfaces.
- Returned rooms to occupant-ready status to satisfy future guests.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Teller/Vault Teller, Teller Manager and RB
Capital One
Lake Charles
12.2009 - 02.2018
- Processed customer transactions efficiently at a busy financial institution.
- Assisted clients with account inquiries and provided product information.
- Maintained accurate cash drawer through diligent counting and record-keeping.
- Collaborated with team members to resolve customer service issues promptly.
- Adhered to banking regulations while handling sensitive customer information.
- Educated customers on digital banking tools and services available.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Verified customers' identification to ensure compliance with laws and regulations.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Followed up on requests from customers in a timely manner.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Assisted customers in opening new accounts and completing required paperwork.
- Trained employees on cash drawer operation.
- Directed specific questions to appropriate branch personnel.
- Cross-sold additional bank products when applicable to meet customer needs.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Reported any operational issues or system problems that occurred during shift promptly.
- Maintained accurate records of all transactions and customer interactions.
- Prepared official checks for customer and internal bank needs.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Verified amounts and integrity of every check or funds transfer.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Trained new employees on cash handling procedures and customer service best practices.
- Resolved customer issues promptly, ensuring a positive banking experience for all clients.
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
- Collaborated with team members to enhance workflow and streamline operations.
- Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
- Performed daily reconciliation of vault funds and reported any irregularities to management.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
- Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
- Maintained accurate records of all transactions.
- Verified, captured and balanced deposits and audited check image quality.
- Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
- Used dynamic research and interpersonal skills to swiftly resolve customer issues.
- Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items.
- Organized cash into bundles according to denomination for easy retrieval when needed.
- Prepared reports on daily activities including transaction volumes, cash levels.
- Assisted customers with coin counting machines as needed.
- Stored excess cash securely in the bank vault after verifying amounts against records.
- Reconciled discrepancies between actual currency amounts received from customers versus expected amount based on transaction record.
- Identified discrepancies between documents in order to ensure accuracy of transactions.
Education
Some College (No Degree) - Early Childhood Education
McNeese State University
Lake Charles, LASkills
- Data entry
- Tax preparation
- Filing system management
- Maintenance reporting
- Inventory management
- Customer communication
- Client relationship building
- Transaction processing
- Safety compliance
- Attention to detail
- Problem solving
- Team collaboration
- Adaptability
- Time management
- Effective communication
- Document control
- Conflict resolution
- Product and service sales
- Event planning
- Record keeping
- Decision-making
- Task prioritization
- Office oversight
- Multitasking and organization
- Administrative tasks
- Editing and proofreading
- Computer skills
- Project management
- Business correspondence
- Email correspondence
- Document preparation
- Schedule and calendar management
- Production leadership
Timeline
Assistant
Mason Smith Trucking LLC
04.2023 - 06.2025
Main Housekeeper
Midlake Campground
10.2022 - 04.2024
Teller/Vault Teller, Teller Manager and RB
Capital One
12.2009 - 02.2018
Some College (No Degree) - Early Childhood Education
McNeese State University