Jennifer Wells
Shreveport
Summary
Dynamic professional with extensive experience in customer service and cash handling at Salad Heaven. Proven ability to enhance sales through effective communication and conflict resolution. Skilled in inventory management and point-of-sale operations, consistently maintaining a clean and organized environment while ensuring compliance with regulations. Recognized for reliability and strong attention to detail. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
14
14
years of professional experience
Work History
Cashier/Cook
Raceway Gas Station
Shreveport
03.2025 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Collected payments and provided accurate change.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
Cashier/cook
Valero Gas Station
Benton
02.2025 - Current
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Helped customers find specific products, answered questions, and offered product advice.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped with purchases and signed customers up for rewards program.
- Greeted customers promptly and responded to questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Collected payments and provided accurate change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Counted and balanced cashier drawers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Set up work stations prior to opening to minimize prep time.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Received and stored food and supplies.
- Monitored stock levels of food items and ordered more when necessary.
- Managed portion control using correct utensils during preparation and plating.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Ordered supplies as needed for the kitchen.
Store Manager
Salad Heaven
Jena
10.2023 - 02.2025
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed orders to restock shelves.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Performed regular price checks to ensure competitive pricing.
- Worked effectively in team environments to make the workplace more productive.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and supervised new employees.
Night Manager
Grant One Stop
Pollock
03.2019 - 10.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Oversaw night audit function and preparation of daily financial reports.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained records of employee attendance, overtime hours, tips received.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Oversaw general upkeep of public areas and restrooms.
- Communicated regularly with vendors regarding product availability and pricing information.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Commercial and Residential Cleaner
Self Employed Services
Jena
01.2011 - 01.2017
- Cleaned and polished furniture and fixtures.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Replenished supplies such as soap dispensers for public restrooms.
- Cleaned exterior of buildings by washing windows, walls, doors.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Inspected areas after cleaning to ensure all dirt has been removed.
- Stocked supplies such as toilet paper and paper towels.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Dusted surfaces such as window sills, ledges, wall hangings and furniture.
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
- Moved heavy furniture for deep cleaning purposes.
- Emptied trash containers and replaced liners.
- Cleaned and sanitized restrooms, showers and bathtubs, countertops, floors and mirrors.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Jena High School
Jena05-1995
Skills
- Point-of-sale operation
- Cash handling
- Customer service
- Payment processing
- Inventory management
- Product knowledge
- Cash drawer balancing
- Sales promotion
- Communication skills
- Conflict resolution
- Attention to detail
- Time management
- Food preparation
- Sanitation practices
- Promotions and discounts
- Transaction handling
- Basic math
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Product restocking
- Reports and documents
- Sales techniques mastery
- Complaint resolution
- Liquor regulations and compliance
- Receipt handling
- Exchanges processing
- Merchandise restocking
- Gift card handling
- Daily reporting
- Organizational growth
- Cash register systems
- Credit and cash transactions
Timeline
Cashier/Cook
Raceway Gas Station
03.2025 - Current
Cashier/cook
Valero Gas Station
02.2025 - Current
Store Manager
Salad Heaven
10.2023 - 02.2025
Night Manager
Grant One Stop
03.2019 - 10.2024
Commercial and Residential Cleaner
Self Employed Services
01.2011 - 01.2017
High School Diploma -
Jena High School
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