Jennifer wise
Shreveport
Summary
Friendly and organized with passion for creating welcoming environment. Familiar with customer service principles, and skilled in handling inquiries and managing appointments. Dedicated to ensuring smooth and efficient front desk experience, enhancing overall guest satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Clerk
Country Inn & Suites By Radisson
03.2024 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Front Desk Receptionist
Residence Inn Marriott
10.2024 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Super 8 Hotel
01.2022 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Cajun Inn
09.2020 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
CSR
Young Williams
05.2019 - 11.2019
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Booker T Washington
2104 Milam Street05-1999
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Listening skills
- Payment processing
- Problem-solving skills
- Complaint resolution
- Microsoft office
Timeline
Front Desk Receptionist
Residence Inn Marriott
10.2024 - 12.2024
Front Desk Clerk
Country Inn & Suites By Radisson
03.2024 - Current
Front Desk Receptionist
Super 8 Hotel
01.2022 - 10.2024
Front Desk Receptionist
Cajun Inn
09.2020 - 01.2022
CSR
Young Williams
05.2019 - 11.2019
High School Diploma -
Booker T Washington
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