Jeremy Bertrand
Rayne,LA
Summary
Results-driven Field Service Technician with expertise in troubleshooting, preventive maintenance, and customer service. Proven track record in diagnosing equipment malfunctions and leading teams to enhance performance and reliability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Service Technician
Produced Water Solutions
11.2024 - Current
- Diagnosed and repaired equipment malfunctions to ensure optimal performance and reliability.
- Conducted routine maintenance on water treatment systems to extend lifespan and efficiency.
- Trained junior technicians on troubleshooting techniques and safety protocols.
- Collaborated with clients to address service concerns, enhancing customer satisfaction levels.
- Developed detailed service reports, documenting maintenance activities and equipment status.
- Oversaw a team of technicians, ensuring adherence to safety standards and operational guidelines.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Lead Field Service Technician
Schambo Manufacturing
06.2014 - 11.2024
- Led installation and maintenance of industrial machinery, ensuring optimal performance and minimal downtime.
- Supervised field service teams, providing guidance and training on technical troubleshooting and customer service best practices.
- Developed and implemented preventive maintenance programs, enhancing equipment reliability across multiple sites.
- Coordinated complex service schedules, optimizing resource allocation to meet customer demands efficiently.
- Fostered strong client relationships through effective communication and timely resolution of technical issues.
Manual Machinist
Parkway Services Group
05.2008 - 06.2014
- Operated manual machines to produce precision components according to technical specifications.
- Interpreted blueprints and engineering drawings to determine machining operations required.
- Conducted routine maintenance on machinery to ensure optimal performance and reliability.
- Collaborated with engineering team to identify and implement process improvements for efficiency.
Education
High School Diploma -
Northside Christian Academy
Crowley, LA05.2005
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Training and mentoring
- Mechanical aptitude
- Teamwork and coordination
- Technical troubleshooting
- Preventive Maintenance
- Microsoft Office
- Blueprint Reading
- Customer service
Certification
TWIC
Timeline
Field Service Technician
Produced Water Solutions
11.2024 - Current
Lead Field Service Technician
Schambo Manufacturing
06.2014 - 11.2024
Manual Machinist
Parkway Services Group
05.2008 - 06.2014
High School Diploma -
Northside Christian Academy