Jeremy Gougneau
IT Graduate – Northshore Technical Community College
COVINGTON,LA
Summary
Motivated and detail-oriented IT professional with hands-on experience in desktop support, Windows imaging, hardware/software troubleshooting, and Active Directory. Seeking to contribute technical expertise and excellent problem-solving skills in a 1099 contract position as an End User Technical Support Analyst.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Public Safety Officer
Lakeview Regional Medical Center
Covington, LA
08.2022 - Current
- Provided secure and efficient access to healthcare facilities using badge systems and monitored CCTV operations
- Performed first-level support on badge readers and security devices; reported technical issues to IT
- Maintained detailed logs and incident reports in compliance with HIPAA and organizational security policies
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
Fire Support Specialist
U.S. Army National Guard
New Orleans, LA
12.2017 - Current
- Maintained secure communication systems and field devices
- Handled digital map configuration and troubleshooting of field tech equipment
- Developed technical discipline and situational problem-solving skills
- Assisted in planning complex military operations, integrating fire support considerations into overall strategy development.
Education
Associate of Applied Science - Information Technology
Northshore Technical Community College
Hammond, LA 08.2023 - 05.2025
Skills
- Desktop & Mobile Device Support
- Windows 10/11, Windows Server 2019
- Linux (Ubuntu)
- Imaging & Software Deployment (WDS, SCCM)
- Hardware Installation & Replacement
- Active Directory Domain Services (User Management, Group Policies)
- Networking Basics (IP Addressing, DNS, DHCP, Basic Switch Configuration)
- Remote Support Tools (Remote Desktop, Ticketing Systems)
- Microsoft Office Suite & Outlook
- Wireshark & Antivirus Tools
- CCTV Monitoring & Access Control
- Incident Reporting & Equipment Maintenance
Certification
CompTIA A+, Planned
Additional Qualifications
- Clean driving record; eligible to operate state vehicles
- Strong written/verbal communication and customer service skills
- Adaptable, dependable, and ready to work as part of a team
Timeline
Associate of Applied Science - Information Technology
Northshore Technical Community College
08.2023 - 05.2025
Public Safety Officer
Lakeview Regional Medical Center
08.2022 - Current
Fire Support Specialist
U.S. Army National Guard
12.2017 - Current
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