Jeremy Ross

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Used CRM software to maintain detailed contact logs and account records.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
• Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
• Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
• Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
• Set up new accounts, established customer credit and set up payment methods.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Contributed to team objectives in fast-paced environment.
• Maintain a clean and presentable showroom, sufficiently
  stocked with merchandise that is properly priced.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Set and achieved company defined sales goals.
• Trained new employees on customer service, money handling and organizing strategies.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Trained and guided team members to maintain high productivity and performance metrics.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Dispatcher

• Manage delivery trucks by meeting customer expectations
  regarding on time delivery.
• Mange Driver log books, as well as certifications.

Certified equipment Trainer

• Train and evaluate customers/employees on aerial lifts and Forklift thru hands on training.
• Ensure safety is the top priority when teaching.

Part Specialist

• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Tracked parts use and charged items to customer accounts for billing.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
• Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
• Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Increased store revenue by cross-selling products and upselling services to customers.
• Ordered parts from various distributors to fulfill demands.
• Researched vehicles and parts via physical catalogs and electronic means.
• Assisted customers in finding appropriate parts promptly.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Met with customers to discuss service needs and develop effective and practical solutions.

• Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
• Maintained a safe working environment through adherence to safety protocols and regular site inspections.
• Ensured timely completion of projects with effective time management and prioritization of tasks.
• Checked equipment to determine if maintenance was required.
• Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
• Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
• Reviewed project details to specify correct materials and equipment for job sites.
• Inspected completed work to verify quality standards and compliance with criteria.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee evaluations, and contract details.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.