Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerika King

Kinder

Summary

Dynamic delivery professional with a clean driving record and exceptional customer service skills, honed at DoorDash. Proven ability to optimize routes, enhancing delivery efficiency and customer satisfaction. Recognized for strong teamwork and problem-solving abilities, consistently achieving on-time deliveries while maintaining a positive attitude in high-pressure environments.

Dependable with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.

Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

17
17
years of professional experience

Work History

Delivery Driver

DoorDash
12.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Fostered positive working relationships with regular customers.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Rual Mail Carrier

USPS
11.2017 - 10.2023
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Sorted mail according to order of address appearance for easy access in field.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Streamlined the sorting process for faster mail distribution and improved overall efficiency.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Provided valuable input on postal service improvements during team meetings, demonstrating commitment to excellence.
  • Ensured secure delivery of sensitive documents, gaining trust from community members.
  • Streamlined delivery processes, leading to more consistent mail arrival times.
  • Enhanced reliability of mail service by maintaining exceptional attendance record.
  • Enhanced operational efficiency by providing feedback on route optimizations.
  • Implemented strategies for managing undeliverable mail, reducing backlog significantly.
  • Fostered positive relationships with community members, enhancing public image of postal service.
  • Increased efficiency by organizing mail and parcels before delivery, minimizing time spent on each route.
  • Assisted in training new mail carriers, improving team performance and service quality.
  • Participated in community events on behalf of postal service, strengthening community relations.
  • Reduced customer complaints by promptly addressing and resolving delivery issues.
  • Improved customer satisfaction with prompt and accurate delivery of mail and parcels.
  • Contributed to team efforts during high-volume delivery periods, ensuring no disruption in mail service.
  • Adapted to new delivery routes quickly, demonstrating flexibility and commitment to service continuity.
  • Identified and reported potential safety hazards in delivery area, contributing to safer community environment.
  • Safely operated postal delivery vehicles, ensuring timely distribution of mail and packages.
  • Maintained accurate records of deliveries and pickups to streamline postal operations.
  • Demonstrated exceptional navigation skills, ensuring efficient and effective delivery across rural areas.
  • Conducted regular vehicle maintenance checks, ensuring safety and reliability of delivery operations.
  • Enhanced community access to postal services by diligently completing daily mail delivery routes regardless of weather conditions.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Utilized mail processing machines in weighing, stamping and processing mail items.

Hair Professional

Great Clips
01.2011 - 10.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

Texas City Lincon Mercury
01.2008 - 12.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

License - Cosmetology

San Jacinto College
Pasadena, TX
05-2010

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Route management
  • Safe driving record
  • GPS navigation
  • Heavy lifting
  • Order picking and processing
  • Map reading and navigation skills
  • GPS operation
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Stocking and inventory
  • Shipping and packaging
  • Complex Problem-solving
  • Cargo handling
  • Route planning
  • Quality assurance
  • Delivery recordkeeping
  • Client relationship management
  • Order verification
  • Documentation and reporting
  • Defensive driver training
  • Payment collection
  • Mileage tracking
  • Fuel efficiency
  • Shopping orders
  • Sales strategy development
  • Multitasking and organization
  • Clear communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Customer interaction
  • Record keeping
  • Responsible driver
  • Excellent sense of direction
  • Package scanning
  • Retail logistics
  • Local delivery

Timeline

Delivery Driver

DoorDash
12.2023 - Current

Rual Mail Carrier

USPS
11.2017 - 10.2023

Hair Professional

Great Clips
01.2011 - 10.2013

Customer Service Representative

Texas City Lincon Mercury
01.2008 - 12.2010

License - Cosmetology

San Jacinto College

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Jerika King