Jerry DeWayne Rushing
Springfield
Summary
Dynamic Customer Service Engineer at Siemens Healthineers with extensive expertise in troubleshooting and repairing advanced imaging systems. Proven mechanical and electrical skills, complemented by strong problem-solving abilities. Adept at maintaining optimal equipment performance, ensuring high standards of service delivery across diverse medical devices. Committed to excellence in field service operations.
Overview
9
9
years of professional experience
Work History
Customer Service Engineer
Siemens Healthineers
06.2024 - Current
- I work as part of a six-man team responsible for troubleshooting and in-depth repairs of CT, MRI, and PET Nuclear scanners.
Customer Service Associate
Siemens Healthineers
02.2023 - 06.2024
- I performed Preventive Maintenance and general repairs of Laboratory and Imaging devices.
- I worked with the local team to replace defective parts and maintain the equipment to optimal standards.
- I have experience in most modalities as well as Preventive Maintenance training.
FST
Scriptpro
08.2022 - 02.2023
- I repaired and performed preventive maintenance on robotic pill distribution cabinets.
- I also adjusted the robots as needed.
- I covered North America as a service base.
FST2
Patterson Dental
12.2021 - 08.2022
- Installation and repair of medical and x-ray devices, repair of sterilizers, and other medical devices.
FST
QSI
05.2021 - 12.2021
- I assisted with installing ATMs, alarm devices, and other banking devices.
- I was part of a six-man team in the south Louisiana territory.
EST
Henry Schein
03.2020 - 05.2021
- Installation and repair of medical and x-ray devices, repair of sterilizers, and other medical devices.
FST
CVS
06.2018 - 01.2020
- I maintained servers, all electronic equipment, telephone equipment, and network equipment for operating the pharmacy chain stores in my area.
FST
Johnson Controls
09.2016 - 06.2018
- I was a licensed repair technician in Oklahoma for fire, CCTV, Access Control, and Burglary.
- I tested and repaired any defective system and performed annual testing and maintenance.
Education
Certificate in IT -
Coursera
New Roads, LA03-2024
Certificate in HVAC - Refrigeration
Southwest MS Community College
Summit, MS01.1998
Skills
- Mechanical Skills
- Refrigeration
- Field Service
- Computer Networking
- Network Support
- Service Technician Experience
- Electrical Experience
- Desktop support and technical assistance
- HVAC/R systems
- Help desk operations
- Plumbing services
- Remote access solutions
- VPN configuration
- Troubleshooting expertise
- Microsoft Office proficiency
- Network management
- Windows Server administration
- Operating systems knowledge
- Disaster recovery planning
- DNS and DHCP management
- WAN and LAN technologies
- TCP/IP networking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Engineer
Siemens Healthineers
06.2024 - Current
Customer Service Associate
Siemens Healthineers
02.2023 - 06.2024
FST
Scriptpro
08.2022 - 02.2023
FST2
Patterson Dental
12.2021 - 08.2022
FST
QSI
05.2021 - 12.2021
EST
Henry Schein
03.2020 - 05.2021
FST
CVS
06.2018 - 01.2020
FST
Johnson Controls
09.2016 - 06.2018
Certificate in IT -
Coursera
Certificate in HVAC - Refrigeration
Southwest MS Community College
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