Jerry Silva
Shreveport
Summary
Professional with extensive experience in client support and operational process improvement. Skilled in communication and problem-solving, software proficiency, effectively managing multiple tasks to enhance customer satisfaction and loyalty. Committed to fostering teamwork and delivering efficient solutions that elevate the overall work experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Southern Air Conditioning & Heating
Shreveport
03.2025 - 04.2026
- Processed service requests and scheduled appointments for technicians.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints by providing effective solutions and support.
- Managed customer accounts and updated information in the database.
- Developed strong customer relationships to encourage repeat business.
- Contacted customers about potential service upgrades, new services and account changes.
Warehouse Manager/Fleet Manager
Southern Air Conditioning & Heating
Shreveport
03.2025 - 02.2026
- Implemented warehouse layout changes to enhance space utilization and accessibility.
- Enforced compliance with safety regulations to maintain a secure working environment.
- Collaborated with team members to improve operational processes and procedures.
- Operated forklifts to fill or empty overhead spaces.
- Executed loading and unloading procedures for warehouse inventory
- Scraped units and metal for recycling
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Run materials to technicians at jobs
- Oversaw driver assignments and monitored compliance with safety regulations.
- Conducted regular inspections of vehicles to maintain safety standards.
- Maintained accurate records of vehicle usage and maintenance history.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Conducted regular vehicle inspections to identify potential problems or issues.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Created reports on vehicle utilization, mileage tracking and other metrics as needed.
- Coordinated with vendors for parts ordering, repairs and services.
- Performed accident investigations to determine cause and liability.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions.
- Oversaw the acquisition and disposal of vehicles, ensuring alignment with fleet requirements and budget constraints.
- Implemented GPS and telematics systems to monitor vehicle locations and driver behavior, enhancing fleet efficiency.
Leasing Agent
Morgan Properties
Shreveport
04.2022 - 03.2025
- Assisted prospective tenants with property tours and leasing inquiries.
- Prepared lease agreements and ensured compliance with company policies.
- Managed resident communications to address concerns and maintain satisfaction.
- Coordinated property maintenance requests with the maintenance team efficiently.
- Utilized leasing software to track applications and manage tenant records.
- Contacted and followed up with tenants on renewal notices.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Performed administrative duties such as filing paperwork and updating databases.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Collected security deposits from new tenants.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
Education
Associate of Arts - Mass Communication
Bossier Parish Community College
Bossier City, LA05-2021
Skills
- Customer relationship management
- Conflict resolution
- Data entry accuracy
- Service request processing
- Software proficiency
- Inventory management
- Effective communication
- Customer engagement
- Time management
- Fleet maintenance
- Lease negotiation
- Forklift operation
- Remote office availability
- Adobe photoshop
- Adobe premiere pro
- CRM software proficiency
- ServiceTitan Software Proficiency
- MS office
References
- Kyle Long 318-422-3711 (It Specialist) Manager at two separate jobs
- Jill Whitmore 318-207-4144 (Property Manager) Morgan Properties
- June Stevens 318-422-7154 (Property Owner) Professional Office Suites
Timeline
Customer Service Representative
Southern Air Conditioning & Heating
03.2025 - 04.2026
Warehouse Manager/Fleet Manager
Southern Air Conditioning & Heating
03.2025 - 02.2026
Leasing Agent
Morgan Properties
04.2022 - 03.2025
Associate of Arts - Mass Communication
Bossier Parish Community College