Jesse Fontenot
Sulphur
Summary
Results-driven Operations Manager with expertise in process optimization, project management, and customer satisfaction. Proven track record in strategic planning and team building to enhance operational efficiency and drive profitability.
Overview
15
15
years of professional experience
Work History
Operations Manager
City of Sulphur
Sulphur
03.2025 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built operational teams to effectively meet process and production demands.
- Monitored processes and team performance to enhance customer service efficiency.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Owner/Operator
Fontenot's Maintenance & Consulting
Sulphur
01.2024 - Current
- Developed client relationships through effective communication and responsiveness.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term customer relationships through exceptional service, engagement, and prompt issue resolution.
- Developed business plan and budget to enhance profitability and operational efficiency.
- Set pricing structures according to market analytics and emerging trends.
- Cultivated strategic partnerships with businesses to broaden market reach and increase customer base.
Operations Manager
Sulphur Electric
Sulphur
11.2014 - 01.2024
- Planned, designed, and scheduled project phases to ensure timely delivery.
- Supervised daily workflow of employees to enhance productivity and uphold quality standards.
- Coordinated cross-functional teams to effectively resolve project issues.
Instructor
Sowela Technical Community College
Lake Charles
08.2011 - 05.2015
- Crafted engaging lesson plans tailored for diverse student populations, enhancing student engagement and learning outcomes.
- Delivered instructional content through various teaching methods and technologies, accommodating different learning styles.
- Facilitated hands-on learning experiences in technical subjects.
- Assessed student performance through targeted evaluations and feedback sessions, fostering individual growth and understanding.
Education
Associate of Applied Science - Electrical
Sowela Technical Community College
Lake Charles, LA05-2011
High School Diploma -
Sam Houston High
Lake Charles, LA05-2002
Skills
- Operations coordination
- Process optimization
- Project management
- Budget development
- Strategic planning
- Operational efficiency
- Performance monitoring
- Crisis management
- Customer satisfaction
- Team building
- Time management
- Conflict resolution
- Root cause analysis
- Effective communication
- Relationship management
- Interpersonal communication
Languages
English
Professional
Spanish
Limited
Timeline
Operations Manager
City of Sulphur
03.2025 - Current
Owner/Operator
Fontenot's Maintenance & Consulting
01.2024 - Current
Operations Manager
Sulphur Electric
11.2014 - 01.2024
Instructor
Sowela Technical Community College
08.2011 - 05.2015
Associate of Applied Science - Electrical
Sowela Technical Community College
High School Diploma -
Sam Houston High