Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse Noble

Gonzales

Summary

Dynamic Kitchen and Customer Service Specialist with a proven track record at Raising Cane's Restaurants. Expert in problem-solving and staff training, enhancing customer satisfaction through effective issue resolution. Demonstrated leadership and integrity while managing high call volumes, ensuring consistent delivery of accurate information and fostering a positive team environment.

Developed in fast-paced IT environment, bringing critical thinking and problem-solving skills to new challenges. Facilitated user support and managed hardware and software issues, ensuring smooth operation and client satisfaction. Seeking to transition into new field, leveraging technical expertise and solution-oriented approach.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Kitchen and Customer Service Specialist

Raising Cane's Restaurants
01.2023 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

IT Technician

Ascension Parish School Board
08.2023 - 12.2023
  • Maintained PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in class rooms, conference rooms, and libraries.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided technical support, resolving issues quickly without requiring repeat visits whenever possible.

Education

High School Diploma -

East Ascension High School
Gonzales, LA
05-2024

Bachelor's Degree - Software Engineering

Louisiana State University
Baton Rouge, LA
05-2028

Skills

  • Team leadership
  • Problem-solving
  • Staff training
  • Customer service
  • Work ethic and integrity
  • Good communication skills

Certification

Certified in IT fundamentals

Certified Trainer of new employees (Canes)

Timeline

IT Technician

Ascension Parish School Board
08.2023 - 12.2023

Kitchen and Customer Service Specialist

Raising Cane's Restaurants
01.2023 - Current

High School Diploma -

East Ascension High School

Bachelor's Degree - Software Engineering

Louisiana State University

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