Jessica Albarado

• Conducted thorough research on various topics as needed to inform policy decisions or address constituent concerns accurately.
• Attended all meetings of town board.
• Developed an efficient system for managing public records requests, providing prompt response times for citizen inquiries.
• Provided exceptional customer service, addressing resident inquiries and resolving issues promptly.
• Organized town meetings, facilitating productive dialogue among elected officials and constituents.
• Handled sensitive information discreetly while maintaining confidentiality levels according to legal requirements.

• Determined proper sentencing, monetary fees and damages to be paid on basis of case facts and established guidelines.
• Excellent communication skills, both verbal and written.
• Reviewed legal documents and memos to make determinations on pre-trial issues, motions and final rulings.
• Met with litigants' legal counsel to discuss and decide on objections, pretrial motions, discovery issues and evidence.

• Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
• Advised client base of new products and seasonal fashions to increase store sales.
• Acknowledged, interacted and built relationships with clients to stimulate loyalty.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Used quickbooks to keep up with sales and revenue.

• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Reviewed associate performance to identify training needs.
• Responded to customer calls and emails to answer questions about products and services.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Processed payments and kept data sheets of sales for the month

Kept records of sales per agent and goals to reach per month.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Answered and made calls with a great attitude, making the customers experience to where they want to come back.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Received and stored incoming supplies according to procedures.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Tracked meal purchases and accepted payments at cash register.
• Cleaned and sanitized surfaces, tools, and equipment.
• Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.