Summary
Overview
Work History
Education
Skills
Certification
Timeline
Professional Summary
Generic

Jessica Fischtziur

Covington

Summary

Enthusiastic and empathetic professional transitioning from education to customer success. Skilled in building strong relationships, communicating effectively, and delivering personalized support. Dedicated to helping customers achieve success through proactive engagement, problem-solving, and tailored solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Elementary Teacher (Kindergarten & 1st Grade)

Covington Elementary School
01.2019 - Current
  • Built strong relationships with students, parents, and staff to foster trust, engagement, and satisfaction—mirroring customer success principles.
  • Used data-driven insights to assess needs, track progress, and tailor strategies for individual growth.
  • Communicated complex information clearly and positively to diverse audiences.
  • Integrated new technology tools to enhance performance and streamline processes.
  • Maintained calm and professionalism when resolving challenges or concerns.

Kindergarten Teacher

Greenville Park Leadership Academy
01.2016 - 01.2017
  • Used CRM-like student tracking tools to monitor engagement and outcomes.
  • Communicated frequently with stakeholders to align expectations and ensure satisfaction.

Teacher (Kindergarten & 1st Grade)

Woodland Park Magnet Elementary School
01.2014 - 01.2016
  • Provided individualized instruction and support, ensuring each learner met goals—similar to managing customer success metrics.
  • Collaborated cross-functionally with colleagues to enhance performance and streamline systems.
  • Trained and mentored peers on new instructional programs and software.

Pre-Kindergarten Teacher

Saint Margaret Mary Catholic School
01.2013 - 01.2014
  • Developed and delivered personalized learning experiences to support individual growth and satisfaction.
  • Demonstrated adaptability and empathy in addressing challenges and maintaining positive relationships.

Education

Bachelor of Arts - Early Childhood Education

Southeastern Louisiana University
Hammond, LA
01.2012

Skills

  • Customer Relationship Management
  • Effective Verbal & Written Communication
  • Technology Integration & Troubleshooting
  • Empathy & Conflict Resolution
  • Process Improvement & Organization
  • Data Tracking & Progress Monitoring
  • Problem Solving & Critical Thinking
  • Collaborative Teamwork

Certification

  • Teacher of the Year (2018–2019)
  • Teacher Leadership Participant
  • Leader in Me Certified
  • Technology Integration Programs: CKLA, SPIRE, Eureka, IRLA
  • Awarded Gov. Edwards Grant for Cosmo Kidz Initiative

Timeline

Elementary Teacher (Kindergarten & 1st Grade)

Covington Elementary School
01.2019 - Current

Kindergarten Teacher

Greenville Park Leadership Academy
01.2016 - 01.2017

Teacher (Kindergarten & 1st Grade)

Woodland Park Magnet Elementary School
01.2014 - 01.2016

Pre-Kindergarten Teacher

Saint Margaret Mary Catholic School
01.2013 - 01.2014

Bachelor of Arts - Early Childhood Education

Southeastern Louisiana University

Professional Summary

Motivated and adaptable professional with over 10 years of experience in relationship management, communication, and technology integration. Proven ability to identify needs, resolve issues, and ensure satisfaction in dynamic environments. Excited to bring strong interpersonal and organizational skills to a Customer Success team that values proactive engagement and long-term client success.

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Jessica Fischtziur