Jessica Foreman
DeRidder
Summary
Dynamic Customer Service Representative with proven expertise at Fastwyre BroadBand in complaint resolution and account updating. Recognized for enhancing client satisfaction and achieving high service standards. Skilled in conflict mediation and cash handling, I consistently foster strong customer relationships and drive sales through exceptional service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fastwyre BroadBand
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Detailed payment options and explained price, receipt and billing details to customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Addressed customer account discrepancies and concerns.
Direct Support Professional
Beauregard Arc
08.2019 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Lead Sales Key Holder
Dollar General
09.2020 - 03.2021
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Direct Support Professional
Life At Home
03.2020 - 09.2020
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained entire family's schedule and organized events.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
No Degree -
Elton High School
Elton, LASkills
- Complaint resolution
- Account updating
- Scheduling
- Product sales
- Microsoft PowerPoint
- Conflict mediation
- Conflict resolution
- Retail store support
- Multi-task management
- Returns processing
- Product restocking
- Drawer balancing
- ID verification
- Cash handling and management
- Payment posting
- Money handling
Timeline
Customer Service Representative
Fastwyre BroadBand
05.2024 - Current
Lead Sales Key Holder
Dollar General
09.2020 - 03.2021
Direct Support Professional
Life At Home
03.2020 - 09.2020
Direct Support Professional
Beauregard Arc
08.2019 - 05.2024
No Degree -
Elton High School
Similar Profiles
Corey HodgeCorey Hodge
Market Manager at Fastwyre BroadbandMarket Manager at Fastwyre Broadband
Thomas WhatleyThomas Whatley
Sales Associate at S&P Data Digital - Client: Fastwyre BroadbandSales Associate at S&P Data Digital - Client: Fastwyre Broadband
Kimberli C ThompsonKimberli C Thompson
Account Executive-Telecommunications at Fastwyre BroadbandAccount Executive-Telecommunications at Fastwyre Broadband