Jessica Hanley
New Orleans
Summary
Friendly, detail oriented, and punctual with a strong work ethic and passion for customer service and learning. Always willing to go above and beyond to make each customer and employee experience a positive one.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
The Hartford
San Antonio
10.2022 - Current
- Prepared detailed training for new hires.
- Negotiated competitive rates for customers based on their immediate needs.
- Worked through several call listening projects to find inadequasies and redundencies in process.
Sales and Service Insurance Representative
Geico
Tyler
01.2021 - 10.2022
- Company Overview: Hunter Chaumont Insurance, Tyler, TX 75703
- Courteous, expert service on policy questions and billing issues
- Diligent effort to make a minimum of 100 sales calls a day to ensue continuous flow of new clientele
- Consistently in the top two producers for writing new clients, cross selling other lines to current clients, as well as in other company metrics
- Hunter Chaumont Insurance, Tyler, TX 75703
Licensed Insurance Service Provider
McCarty Allstate Insurance Agency
Frankston
01.2020 - 01.2021
- Skillful customer relations, inbound sales and service on policies
- Made a minimum of 100 sales calls daily to ensure continuous flow of new policies written
Business Manager, Bartender
The Howlin' Wolf Bar
New Orleans
01.2015 - 01.2020
- Company Overview: New Orleans, LA
- Provided friendly, efficient service to all guests.
- Conducted weekly inventory and ordering
- Created comprehensive employee work schedule
- New Orleans, LA
Education
Marketing - Marketing, management
University of New Orleans
New Orleans, LA01.2008
Skills
- Proficient in most state property and casualty insurance laws
- Detail oriented
- Organized
- Efficient
- Able to adjust to new learning and communication styles easily
Certification
- Cross-Cultural Communications, Cognition, & Linguistics
- Behavioral Patterns of Cultural Distance Non-verbal Communications
- General Lines Agent License, Property and Casualty - License for Texas, non-resident license for Louisiana
Tools - Software
- Future POS
- SAM 4S
- Micros
- Aloha
- Square point of sale systems
- SalesForce
- Multiple insurance carrier platforms
Timeline
Licensed Insurance Agent
The Hartford
10.2022 - Current
Sales and Service Insurance Representative
Geico
01.2021 - 10.2022
Licensed Insurance Service Provider
McCarty Allstate Insurance Agency
01.2020 - 01.2021
Business Manager, Bartender
The Howlin' Wolf Bar
01.2015 - 01.2020
Marketing - Marketing, management
University of New Orleans