JESSICA HENDERSON
Alexandria
Summary
Customer service and administrative support professional with a focus on healthcare coordination. Experienced in scheduling services, managing documentation across systems, and ensuring timely communication between patients and providers. Proven track record in enhancing operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Domestic Engineer
Self-Employed
Alexandria
02.2025 - Current
- Oversaw household maintenance tasks and managed repair schedules.
- Implemented cleaning routines to maintain a tidy living environment.
- Coordinated meal planning and grocery shopping for balanced nutrition.
- Organized family events and gatherings to enhance social connections.
- Expertly juggled multiple projects and priorities.
- Ability to maintain extreme calm under pressure and chaos.
Care Coordinator
One Call Solutions
02.2022 - Current
- Coordinated healthcare services for injured workers, ensuring timely access to necessary care
- Communicated directly with patients, providers, and case managers to ensure full understanding of treatment plans
- Maintained tracking tools and updated patient records, facilitating care navigation and effective service delivery
- Documented and verified case notes across multiple systems, enhancing continuity of service
Customer Solutions Specialist
Cricket Wireless
LA
01.2019 - 01.2022
- Resolved customer inquiries via phone and in-person regarding billing, account issues, and device troubleshooting to enhance customer satisfaction
- Provided accurate product information, processed payments, and resolved concerns through one-call resolution
- Updated internal systems and maintained accurate customer account documentation to support operational efficiency
- Provided compliant service while promoting additional services to enhance customer engagement.
Front Desk Receptionist
Hixson Autoplex
LA
04.2017 - 12.2018
- Answered and directed incoming calls, managed front desk inquiries, and facilitated customer walk-ins to enhance visitor experience
- Entered client details into the system, processed payment transactions, and maintained appointment logs
- Assisted sales team with document preparation and customer paperwork for contract signings, ensuring timely processing
- Created and managed files, maintained scheduling spreadsheets, and coordinated in-office activities to support operational workflow
Education
High School Diploma -
Pineville High School
PinevilleMedical Office Certification -
Louisiana Technical College
Skills
- Claims Processing & Resolution
- Claims Research & Investigation
- Data Entry & Documentation
- Insurance Verification & Eligibility
- Prior Authorizations & Referrals
- Denial Management & Appeals
- EMR Systems
- care coordination
- time management
- Multitasking capacity
- Goal setting
Timeline
Domestic Engineer
Self-Employed
02.2025 - Current
Care Coordinator
One Call Solutions
02.2022 - Current
Customer Solutions Specialist
Cricket Wireless
01.2019 - 01.2022
Front Desk Receptionist
Hixson Autoplex
04.2017 - 12.2018
High School Diploma -
Pineville High School
Medical Office Certification -
Louisiana Technical College