JESSICA JONES
Walker,LA
Summary
Dedicated Administrative Specialist with extensive experience in the customer service industry, recognized for establishing rapport and fostering positive relationships with clients. A solid team player known for an outgoing demeanor and a commitment to maintaining high levels of customer satisfaction, significantly contributing to overall company success. Specializes in quality, speed, and process optimization, ensuring efficient operations that drive results. Articulate and energetic, with a proven passion for cultivating partnerships and supporting business growth.
Overview
9
9
years of professional experience
Work History
Funeral Assistant
Resthaven Gardens of Memory and Funeral Home
09.2025 - Current
- Answered multiple phone lines and transferred accordingly
- Provided administrative support to funeral home staff.
- Greeted funeral guests and coordinated seating.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
SS1
St. Tammany Parish Government, CAA
01.2022 - 01.2024
- Answered phone calls and redirected them when necessary
- Managed the daily/weekly/monthly schedule for clients as well as meetings for supervisors
- Filed and updated contact information of employees, customers, suppliers and external partners
- Maintained office inventory and equipment
- Resolved client related problems and improved operations
Family Advocate/Floater
Regina Coeli Head Start
01.2017 - 01.2022
- Operated as a liaison between classroom and office settings in the area of education, child development, health and mental health
- Adhered to the Head Start Program Performance Standards, State of Louisiana licensing requirements, the RCCDC written work plan, and agency's policies and procedures
- Advocated and collaborated with community agencies to support child, family, and agency outcomes
- Collaborated with families to assist in growth, development, and education to increase potential
- Maintained an open, friendly, professional relationship with all staff and families, to include respect for culture, diversity and ethnicity
Education
High School - General Studies
Asbury High School
Albertville, AL05.2005
Certificate - Cosmetology, Auto Mechanics
Marshall Technical School
Guntersville, AL05.2005
Skills
- Problem Solving
- Effective Communication
- Critical Thinking
- Database entry
- Office record management
- Document verification
- Appointment scheduling
- Security awareness
LANGUAGES
English: Fluent
Timeline
Funeral Assistant
Resthaven Gardens of Memory and Funeral Home
09.2025 - Current
SS1
St. Tammany Parish Government, CAA
01.2022 - 01.2024
Family Advocate/Floater
Regina Coeli Head Start
01.2017 - 01.2022
High School - General Studies
Asbury High School
Certificate - Cosmetology, Auto Mechanics
Marshall Technical School