Jessica Korte
New Orleans,LA
Overview
8
8
years of professional experience
Work History
Cocktail Server
Hotel Bennett
Charleston, SC
11.2024 - 06.2026
- Suggested cocktail choices based on customer preference, inventory availability and price margin in order to successfully upsell items and promote fantastic guest experiences.
- Managed 10-15 tables simultaneously while maintaining high-quality, Forbes-rated service.
- Chosen to assist in training new servers on menu offerings and service protocols, ultimately raising the performance standard of the team and fostering a cohesive environment among coworkers and management.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods while also leveraging extensive wine and cocktail knowledge to suggest pairings.
- Collaborated with bartenders and kitchen staff to ensure timely, accurate preparation of drinks and food for efficient service.
Barista
Hotel Emeline
Charleston, SC
06.2023 - 11.2024
- Assisted in developing unique, seasonal drinks for holidays and special events based on customer preferences, inventory, and Forbes Standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and brewing equipment to prepare high-quality beverages while also preparing house-made signature flavors for drinks.
Shift Lead
Caviar & Bananas
Charleston, SC
10.2021 - 08.2023
- Resolved customer inquiries and complaints promptly, maintaining positive guest experiences.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Cross trained in several positions to facilitate quick service during high volume periods.
- Trained and mentored new team members, fostering a collaborative work environment.
Server
Sarah’s on Central
Eureka, MO
06.2021 - 08.2022
Cashier
Ace Hardware
Eureka, MO
08.2020 - 08.2021
Manager
Benjamin Franklin's Crafts
Eureka, MO
11.2018 - 09.2020
Education
Bachelor of Arts - History And Political Science
College of Charleston Honors
Charleston, SC05.2025
Skills
- Biliterate in Spanish and English
- Familiar with Opera, Toast, Micros, and Square POS System Operations
- Trained on Forbes Hospitality Standards to a four star level
- ServSafe and TIPS Certified
- Wine pairings and wine service
- Bartending proficiency
Timeline
Cocktail Server
Hotel Bennett
11.2024 - 06.2026
Barista
Hotel Emeline
06.2023 - 11.2024
Shift Lead
Caviar & Bananas
10.2021 - 08.2023
Server
Sarah’s on Central
06.2021 - 08.2022
Cashier
Ace Hardware
08.2020 - 08.2021
Manager
Benjamin Franklin's Crafts
11.2018 - 09.2020
Bachelor of Arts - History And Political Science
College of Charleston Honors